Diagnostic Imaging- Senior Manager

The Hospital for Sick Children

The Hospital for Sick Children

Toronto, ON, Canada
Posted on Thursday, May 4, 2023

We are looking for a Senior Manager to lead clinical operations in their modality portfolio (currently MRI, ultrasound and nuclear medicine) in the Department of Diagnostic Imaging. Reporting to the Clinical Director of Diagnostic Imaging and working collaboratively with the Radiologist-in-Chief, Division Heads, and other managers, the Senior Manager will be responsible for providing tactical and strategic leadership within their portfolio. They will be expected to work closely with internal and external partners to optimize service delivery and the patient and family experience. As a leader, role model, and coach, the Senior Manager will assist staff with professional development and the achievement of strategic goals within the department. They will play a key role in leading clinical operations, transforming access to DI services, and fostering positive change within the team.

Here's What You'll Get to Do

  • Provide leadership to ensure resources and coordinating mechanisms are in place to support an interdisciplinary approach to ensure timely provision of family and patient-centered diagnostic imaging services
  • Work closely with Clinical Managers in other portfolios to streamline workflows and align services with patient and hospital needs
  • In collaboration with the Clinical Director, other Managers, and Radiology Leadership, define relevant and clear program performance indicators, and provide leadership in continually improving care delivery and processes. The Senior Manager will facilitate the implementation of program, organizational, and professional standards working closely with the Senior Manager, DI Operations and the Quality and Risk Management Department to improve quality.
  • Facilitate the development of evidence-based policies and procedures and processes that support patient care goals.
  • Create and facilitate a safe and therapeutic environment for the provision of care. Responsible for all aspects of recruitment, performance management and development of multidisciplinary staff
  • Responsible for managing complex employee issues, working with Human Resources
  • Provide leadership and direction to program staff to facilitate the alignment of individual performance goals with hospital and portfolio strategy/objectives.
  • Create a collaborative, team-based approach to ensure the development, communication, and implementation of an engagement action plan for direct reports.
  • Provide ongoing coaching and mentoring to support the achievement of individual performance objectives.
  • Responsible for reviewing and monitoring the financial and operational reports with the Clinical Director, Clinical Programs to trend the operational performance of the unit/service.
  • Responsible for implementing strategies to address variance to plan and increase efficiencies.
  • Provide leadership in the analysis and management of a comprehensive operating plan that demonstrates a balance between fiscal responsibility and optimal patient care.
  • Act on opportunities for improved efficiency regarding the utilization of resources.
  • Provide significant input into capital expenditures and implementation of new capital equipment

Here's What You'll Need

  • Extensive diagnostic imaging experience in a hospital setting, including experience in a supervisory / leadership capacity
  • Strong interpersonal and people leadership skills, including experience driving transformational change
  • Well-developed operational, project and business management skills
  • Results-oriented and patient-focused with a commitment to excellence
  • Superior analytical, problem solving, negotiation and conflict resolution skills
  • Ability to lead and inspire an interdisciplinary team to innovate and improve
  • Proven experience establishing, evaluating, and reaching benchmarks, goals, and objective for performance improvement within an assigned portfolio
  • Advanced communication and presentation skills
  • Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives
  • Proficient in MS Office applications including Outlook, Teams, Excel, PowerPoint, Word, and SharePoint

Education / Memberships

  • Bachelor's degree in a health-related field. Master’s degree in health, business, or related preferred
  • Membership and registration with a relevant regulatory body including the College of Medical Radiation Technologists of Ontario (CMRTO) preferred