About Azoma

Azoma is the agentic commerce optimisation platform for enterprise consumer brands. We help companies including Mars, Unilever, L'Oréal, Nestlé, Beiersdorf and Panasonic win visibility and revenue across AI shopping agents such as Amazon Rufus, Walmart Sparky, ChatGPT and Google Gemini.

Following a major fundraising milestone, we are entering a critical scaling phase, with strong commercial momentum, a growing enterprise customer base and an expanding international footprint across London and Toronto.

The role

We're looking for an Enterprise Customer Success Manager with deep ecommerce marketplace expertise to help scale our enterprise client operations. Customer Success at Azoma is responsible for growing our existing customers, so this is a commercial role as well as a customer-facing one. You'll own relationships with some of the world's biggest consumer brands, engaging senior stakeholders as well as day-to-day brand and ecommerce teams, and guiding them from kick-off and onboarding through to long-term partnership. You'll be the bridge between our agentic commerce platform and their teams, educating clients on how AI is changing shopping and driving growth across their accounts. You'll report to the Head of Customer Success and work closely with our solutions specialists, sales and product teams.

What you'll do

• Own day-to-day relationships with enterprise brands, from kick-off and onboarding into long-term partnership
• Build strong relationships with brand managers and ecommerce and digital teams at major consumer brands, and with their senior stakeholders as you grow into the account
• Analyse performance data and turn it into clear, actionable recommendations for clients
• Be a thought leader for your clients: educate them on how AI is changing shopping and the industry, and what it means for their brand
• Coordinate with our solutions specialists to deliver optimisation projects on time and within scope
• Drive renewals, upsells and scope expansion across your accounts
• Develop and refine our enterprise workflows and playbooks as we scale
• Bring client feedback into product development

Who you are

• 4 to 6 years of experience in the Amazon and ecommerce ecosystem, agency or brand-side
• A proven track record managing complex ecommerce operations or digital shelf strategies
• A deep understanding of marketplace dynamics, SEO and content optimisation
• Experience managing enterprise clients and multiple stakeholder relationships
• Strong analytical skills, with the ability to draw insights from complex data
• Excellent project management and communication skills
• Commercial mindset: you're comfortable discussing scope, pricing and value, and driving renewals, upsells and expansion
• Curiosity about AI and emerging commerce technologies, and the confidence to educate clients on where the industry is heading

What you'll get

• The chance to shape the future of AI commerce at a fast-growing company
• Work with some of the world's most recognisable consumer brands
• Help define a brand-new category, Agentic Commerce Optimisation, as AI changes how people shop
• A potential fast track to leadership as the team grows, and the chance to help shape how we work
• Competitive compensation, including generous commission on upsells and expansions