Technical Support Specialist

Bluink Ltd

Bluink Ltd

IT, Customer Service
Ottawa, ON, Canada
Posted on Friday, September 1, 2023

How to apply

Email with the subject line "Technical Support Specialist" and your attached PDF résumé.


You will be a member of a high performing team with responsibility for supporting enterprise level customers and ensuring the quality of Bluink’s products. Strong communication skills, attention to detail, a customer-focussed mentality, and the ability to meet deadlines are critical to this role.


  • Take ownership of the technical support process and the ability to see problems through to resolution.
  • Work closely with Development and Product Management to identify and troubleshoot client issues.
  • Provide prompt and accurate information to customers in both English and French.
  • Update product knowledge base and documentation as needed.
  • Identify and document issues with clear, concise, steps to reproduce.
  • Assist in project quality assurance testing and running automated test scripts.

Desired qualifications

  • Bachelor's degree in a technical field or equivalent practical experience.
  • 2+ years of experience in a technical support role.
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent multitasking skills and ability to manage competing priorities.
  • Capable of understanding the technical aspects of multiple complex systems.
  • Strong troubleshooting skills and the ability to diagnose client issues in a timely manner.
  • Experience with directly supporting enterprise-level customers.
  • Fluently bilingual in English and French (both oral and written) is an asset.
  • Familiarity with issue tracking systems (JIRA), source control (git), Linux, and command line tools is an asset.
  • Knowledge of mobile app platforms (iOS/Android) is an asset.
  • Programming experience is an asset.

Location: Ottawa, Ontario


  • Energetic start-up environment (felt even with team currently working remotely).
  • Challenging assignments/projects.
  • Complimentary access to applicable Udemy online learning courses.
  • MacBook or PC laptop access.