About BluRoot

The Role

Within 1 month you'll:

• Work with your mentor, a member of the founding team to complete your onboarding
  
• Learn the in's and out's of Bluroot's internal processes, the BluMortgage product and Zoho's product suite
  
• Review the end-to-end onboarding and support process and participate in this process by answering tickets and taking success calls
  
• Understand Bluroot's upsell offerings and where they provide value
  

Within 3 months you'll:

• Be held accountable to upsell and customer happiness metrics
  
• Manage a customer success team around you to realize these metrics
  
• Identify process improvement opportunities and work with the management team to execute on them
  

Within 12 months you'll:

• Lead the customer success division and be considered a member of the management team
  
• Own the success of the division by defining the personnel structure and success metrics
  
• Revamp the onboarding and customer success processes to meet these metrics
  
• Strategize on pricing and process for upsell products. Introduce new upsell products and services as necessary
  

Requirements

Attributes

• Problem Solving Initiative. This position offers the chance to "take the bull by the horns" to a candidate who is looking to make a difference. To do so, however, the candidate requires strong problem solving and communication
  
• Team First Mentality. The success of this role is linked to the success of the team overall. This means working to each other's strengths and providing support and coaching where needed.
  
• Passion. The only way to succeed in this role is to genuinely care about our client's success.
  
• Patience. At times, this division can experience frustration. A strong candidate is patient and can lead by example on how to deal with difficult client situations.
  
• Self Motivation. This position will not have a direct manager defining your daily tasks. It is up to the candidate to do this driven by the motivation to succeed.
  
• Open to Feedback. We have a culture of growth and learning. Giving and accepting feedback is a regular part of our culture
  
• Experience. The expectation in this role is to contribute immediately while providing new insights to the team. As such, a candidate should have at least 2 years professional experience
  

Application

Benefits

• $70-90K in annual salary
  
• Health and dental benefits, 3 weeks vacation
  
• Mentorship under BluRoot's leadership team with regular one-on-one sessions to support your growth
  
• Regular town halls and company-wide get-togethers where you gain insight into the business and get a chance to share cross-functional knowledge with other members of our tightly-knit team
  
• Ongoing perks such as free lunches monthly, access to our downtown Toronto office, the freedom to customize your at-home setup (paid for by Bluroot!), and many more
  
• The opportunity to work in a fast-paced startup that is growing to be a leader in the Canadian mortgage and CRM landscape