Position: Junior IT Support Specialist

Location: Waterloo, ON (On‑site, 5 days/week)

About CSMC

The Canadian Strategic Missions Corporation (CSMC) is building Canada’s next generation of advanced energy and aerospace technologies, including nuclear microreactors, quantum sensing systems, and deep‑tech hardware for national‑scale missions.

About the Role

The Junior IT Support Specialist will support day‑to‑day IT operations across CSMC’s secure engineering environment. You will provide hands‑on support for

systems, software, hardware, networking, and Microsoft‑based enterprise tools, ensuring that employees can work effectively and securely.

This role is ideal for someone who enjoys solving technical problems, supporting users, and working across a broad IT stack — from workstation setup to identity management to troubleshooting secure computing environments.

Key Responsibilities

Systems, Software & Microsoft Stack Support

• Provide first‑line support for Windows 10/11, Microsoft 365, Teams, SharePoint, and OneDrive
• Assist with Azure AD / Entra ID account setup, permissions, and access troubleshooting
• Support endpoint security tools, MFA, and identity management workflows
• Install, configure, and update software applications across engineering and corporate teams

Hardware & Infrastructure Support

• Set up and maintain laptops, desktops, monitors, peripherals, and secure workstations
• Troubleshoot hardware failures, connectivity issues, and device performance problems
• Support network basics: Wi‑Fi, Ethernet, VPN, printers, and conference room systems
• Maintain IT asset inventory, lifecycle tracking, and hardware documentation

Secure Workspace & Operational Support

• Support secure computing environments and access‑controlled workspaces
• Assist with device hardening, patching, and compliance requirements
• Coordinate with external IT vendors and managed service providers
• Document procedures, troubleshooting steps, and configuration standards

Qualifications

• 1–3 years of IT support experience in a professional environment
• Strong familiarity with Windows OS, Microsoft 365, Teams, and SharePoint
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)
• Experience troubleshooting hardware, software, and user access issues
• Strong customer service, communication, and problem‑solving skills

Preferred Skills

• Experience with Azure AD / Entra ID, Intune, or MDM tools
• Exposure to secure or regulated environments (nuclear, aerospace, defence, finance, etc.)
• Familiarity with endpoint security tools, MFA, and device compliance
• Experience supporting engineering teams or technical users

Why Join CSMC

CSMC is building technologies that will define Canada’s future in energy, space, and national security. You will work with a world‑class team of engineers, scientists, and mission‑driven innovators solving some of the most challenging technical problems in the country. We offer competitive compensation, benefits, and equity participation, along with a culture that values ownership, velocity, and technical excellence.

Employment Eligibility

CSMC works with highly sensitive nuclear, defence, and aerospace related technologies. As a result, all CSMC positions require eligibility for federal security screening and export‑control compliance. These requirements are considered Bona Fide Occupational Requirements (BFORs) under applicable human‑rights legislation.

To be eligible for employment at CSMC, candidates must be able to meet ALL of the following criteria:

Current Legal Authorization to Work in Canada

• Currently legally authorized to work in Canada
• Able to maintain valid work authorization for the duration of employment

Government of Canada Security Screening

• Able to obtain and maintain Reliability Status or higher
• Able to provide at least 5 years of continuous, verifiable background history
• Willing to undergo identity, employment, education, and criminal background checks

Foreign Influence & Foreign Affiliation Risk Assessment (FIRA)

CSMC works with controlled nuclear and defence technologies, and candidates must be eligible to undergo a Foreign Influence and Foreign Affiliation Risk Assessment, which may include review of:

• Foreign citizenship(s)
• Recent foreign residence
• Immediate family ties abroad
• Foreign financial, business, or government affiliations

Controlled Goods & Export‑Control Eligibility

• Eligible to access Controlled Goods under the Controlled Goods Program (CGP)
• Eligible to access export‑controlled technical data under Canadian law
• Willing to undergo additional screening if required

On‑Site Requirement

• Able to work on‑site as required for access to secure and controlled workspaces.

These requirements are regulatory in nature and are necessary to ensure compliance with federal law and the secure handling of sensitive technologies