Solutions Engineer

Cybeats Technologies

Cybeats Technologies

Etobicoke, Toronto, ON, Canada
Posted on Monday, May 29, 2023

Cybeats is looking for an experienced Solutions Engineer to use their expertise in the cyber security market to drive sales for their products and services while contributing to the product development lifecycle.


● Become an expert in Cybeats products and services

● Act as a trusted technical advisor to prospective customers

● Manage key aspects of the sales cycle including requirements gathering, demos, proof of concept, and

product specification

● Work in collaboration with the Head of Sales and relevant sales team members to present Cybeats

solutions and work to close revenue-bearing deals and partnerships with customers

● Troubleshoot client problems, answer questions from customers relating to solutions, and deliver

technical enablement

● Build strong consultative relationships with individuals in customer and partner organizations to ensure

customer and partner satisfaction

● Assist with product positioning and opportunity qualification

● Develop and document technical reference architectures

● Work collaboratively with Product, Marketing, Operations and Professional Services during the

development, launch and continuing refinement of existing and new products

● Communicate customer requirements to our product management teams

● Provide advanced training and support to the sales team

● Maintain up-to-date knowledge of the industry, technical, and competitive landscape

● Contribute to the maintenance of customer records in our CRM


● 7+ years of experience working in an engineering, analyst, or operations role aligned with security


● Understanding / Experience with software development, cloud, and security concepts

● Experience implementing, configuring, and general support of security solutions

● Previous experience in IT focused role supporting, implementing, and troubleshooting technologies


● Ability to explain and resolve common technical aspects of SaaS software, including security, protocols

for APIs, SLAs, email/communication specifications, etc.

● Ability to see and present 'the big picture', product solutions to solve customer problems, and uncover

business challenges and develop solutions

● Strong customer facing and relationship building skills

● Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business

justification, and closing techniques

● Willingness to Travel as Required

● Location based near high technology hub in North America

● Bachelor’s Degree in a relevant field

What we offer:

Benefits - Full-time employees receive medical and dental coverage in Canada and US

Professional Growth - let us know where you want to improve and we will support you

Fun Lunch - enjoy a monthly lunch on us and a chance to mingle with others

Flexibility - we offer a hybrid setup, where role description permits, to promote a work life balance

Rest and Relaxation - at Cybeats we value your well-being and the need to recharge, start with 3 weeks of vacation and unlimited sick days

Family Time - Maternity leave top up and time off for new parents

Cutting Edge - join us on our journey of cutting edge technology and exciting new projects

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cybeats is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.