Quality Assurance Manager

Your role as Quality Assurance Manager

Reporting to Vincent Deschenes, Vice-President of Software Applications, the mission of the Quality Assurance Manager is to develop a strong understanding of our products and leverage it to reveal defects and risks early in the development cycle, and to inform product decision-making.

What you’ll be doing:

• Collaborate closely with agile product development scrum teams, working together to ensure the quality of all products
• Define and execute the quality assurance roadmap for Dialogue’s products, involving both internal and external QA teams, with a balance of hands-on and technical oversight
• Provide valuable feedback to developers on software usability, functionality, and performance
• Explore, understand, and maintain an up-to-date risk model for the product’s behavior
• Proactively identify and address gaps in product requirements early in the development process
• Design and implement risk-focused test plans that uncover critical defects before production deployment
• Reproduce defects and create clear, actionable bug reports
• Lead and advocate for QA methodologies within scrum teams, providing product training and mentorship to team members
• Curate, prioritize, and manage a backlog of known defects while tracking and analyzing quality metrics to improve performance over time

We'd love to hear from you if you have:

• A strong technical communicator, adept at bridging the gap between business stakeholders and developers
• You bring a methodical and structured approach to software modelling and testing, with proven exploratory testing skills
• Detail-oriented and highly organized, you excel at prioritizing tasks effectively in a dynamic environment
• Familiarity with context-driven software testing methods is a plus
• An interest or experience in software test automation is a strong asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.