IT Specialist, Operations & Security

Your role as IT Specialist, Operations & Security at Dialogue

Reporting to the IT Team Lead, the mission of the IT Operations & Security specialist is to build and maintain operational excellence in IT, Tech Support & Security.

What you’ll be doing:

• Performing support (L2, L3) related to application, IT and security requests and incidents - virtually and onsite
• Owning operational processes such as multi-level support for IT services, Application technical support and cloud SaaS
• Maintaining service level agreement targets and working with stakeholders to improve support and security activities
• Managing and executing IT Projects delivery (M&A ,Integrations, Automations, Deployments, Compliance)
• Leading and coaching team members to work efficiently and maintain a high quality of service

We'd love to hear from you if you have:

• 7+ years of experience in IT including experience in Security and Application support
• Working knowledge of Google Workspace, Endpoint Security System, MDM Solution, Cloud Infrastructure, Identity Platform, Git, Jira, MacOS. Previous scripting experience and knowledge of a programming language such as SQL is desirable.
• Strong experience in incident management, request management and troubleshooting distributed systems
• Good communication skills in French

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A flexible schedule and a hybrid work approach
• An allocated budget for continuous training
• Short and long-term incentive plans, including restricted stock units (RSUs)
• An optional parental benefits program

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat!