Design Manager, Product Design



Product, Design
Toronto, ON, Canada
Posted on Tuesday, August 16, 2022

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who’ll You Be Joining:

The Product Design team is comprised of a group of system thinkers who have deep empathy for our customers. We ensure that each touchpoint of the customer journey is carefully crafted to provide a useful, usable, and delightful experience. This includes ensuring cohesion across marketing, industrial design and interfaces, voice prompts, mobile apps, and website experiences. We care about the people we work with. This means we trust each other, are generous with feedback, and prioritize data and research over individual opinions.

As a product design manager, you are a team leader, design evangelist, and thoughtful mentor with comprehensive industry knowledge and design sensibility. You will manage a group of talented product designers and lead the design process and strategy.

The product design team at ecobee is multi-disciplinary – we work with product managers, engineers, researchers, content designers, marketing and more. You will collaborate with leaders of other disciplines to guide team members to design delightful end-to-end user experiences at every touch point. You will be the part of business aspects of the products and constantly advocate for the customers and their experiences in cross-functional settings.

As a people manager, you are responsible for helping others learn and grow. You will work closely with each member to help them realize their full potential and unique career path. You will support the team members, grow their design skills as well as soft skills and leadership.

As a design leader, you will lead the design strategy of the service products, which focuses on growing the business of our subscription services and B2B services. This is a unique opportunity for someone who loves using data to experiment with bold ideas and help the team iterate design to drive business outcomes. You will help product teams create and optimize a sustainable experience that grows and retains long-term engaged users.

How You’ll Make an Impact:

  • Lead and manage a passionate group of Product Designers
  • Iterate on skills matrices and develop learning plans to facilitate growth in each team member’s career path
  • Create an environment that fosters creativity, builds trust, and keeps the team highly engaged and proud of the work they’re doing
  • Actively participate in recruiting efforts, including defining interview structures, advising on gaps in overall team structure and capabilities, creating case studies, headcount forecasting, and onboarding processes
  • Advocate for users in a fast-paced environment, elevating the design practice and ultimately pushing ecobee to reach a new level of UX maturity
  • Lead design critiques, team retrospectives, team learning initiatives, management reviews, quarterly planning, and engagement survey discussions.
  • Actively look to improve the efficiency and efficacy of the product design processes in our organization

What You’ll Bring to the Table:

  • You have a bachelor’s degree in Design or equivalent degree or work experience.
  • You have 5-8+ years of experience working as a product designer or a similar role
  • You have more than 2 years’ experience leading and growing successful design teams.
  • You have mentored less experienced team members through constructive criticism and empathy
  • You have proven experience fostering strong relationships with cross-functional agile teams. You can effectively guide designers to communicate and negotiate with other cross-functional members.
  • You advocate using data and evidence in iterative decision making. You can support designers to partner with research to design and run experiments; take findings, iterate, and improve on designs through evaluative and generative research.
  • You have excellent communication, presentation, interpersonal, and negotiation skills for a broad range of audiences including leadership.

Just so you know: The hired candidate will be required to complete a background check

Career growth and development:

  • Active career coaching through regular 1:1s with your manager and leadership
  • A learning budget is provided and actively encouraged to develop new skills or sharpen existing ones.
  • Career growth tracks are offered to ensure that practitioners are placed in positions to grow based on their skills, interests, and career aspirations.
  • Frequent learning and development sessions offered by the company as well as by the department to support career growth

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process.

  • A 30-minute phone/video call with a member in Talent Acquisition
  • A 30-minute video call with a hiring manager— this will be a casual chat to learn more about your past and future career aspirations.
  • A 1-hour video call with members of the team focusing on the UX strategy and problem solving - you will be asked to share one project (or more if you’re inclined to) from your portfolio that you believe best demonstrates your ability for the role.
  • A 90-minute whiteboarding exercise with cross functional representatives.

With ecobee, you’ll have the opportunity to:

  • Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
  • Make an environmental difference: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
  • Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
  • Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
  • Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Corus Quay. ecobee Leeds is based at our riverside office on the Calls.
  • Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let's make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of office, hybrid or fully remote work. It is our top priority to keep employees safe. As we continue to take measures to keep employees safe in our offices, we have adopted a mandatory vaccine policy to be present in the physical Toronto office or other ecobee sponsored events in Ontario as of November 1, 2021. As such, to be in our office, it is required to acknowledge a formal attestation and submit accompanying proof of vaccination status. For the foreseeable future, we will be conducting our interviews and onboarding sessions through video. New team members will also be starting remotely, with all necessary equipment provided and shipped to them.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note, ecobee does not accept unsolicited resumes.