Ecopia AI’s mission is to create a digital twin of the Earth. We help the world’s largest governments, insurance companies, logistics organizations, autonomous vehicle providers, augmented reality companies, and telecommunications providers make better decisions for the global communities they serve.

While millions of kilometres of imagery of our earth are being captured daily, existing workflows for digitizing this data into an analytics-ready format are either far too expensive or far too time-consuming, prohibiting clients from completing meaningful analysis. Ecopia’s AI-enabled systems allow clients to derive insights from imagery in ways that were historically impossible, providing high-quality results at countrywide scales at an affordable price.

How you’ll make an impact:

Ecopia is seeking someone organized, proactive, and relationship-oriented to join our team as a Partner Support Coordinator. Reporting to the Vice President of Partnerships, this role is the operational backbone of our partner account management. You will be the primary point of contact for a portfolio of partner accounts, owning the day-to-day relationship from inbound request through project delivery, while building the systems and materials that help these partnerships scale.

This is not a passive support role. You will be expected to know the product, build trust with partner contacts, and identify ways to grow these accounts over time. The right person for this role takes ownership, communicates clearly, and can manage multiple moving pieces without dropping the ball.

What you’ll be working on:

Partner Account Coordination

• Serve as the primary point of contact for a portfolio of partner accounts, fielding inbound requests on pricing, timelines, contracting, product capabilities, and customization options.
• Build and maintain strong working relationships with partner contacts, ensuring partners feel supported and valued beyond transactional interactions.
• Maintain up-to-date account and project records in the CRM and proactively surface risks, blockers, or notable partner developments.
  
  

Project Coordination

• Coordinate and manage partner projects end-to-end, from production kickoff through on-time delivery of data to the client.
• Coordinate with internal production and technical teams to ensure project timelines are met, and deliverables meet partner expectations.
  
  

Platform & Process

• Onboard partners to the company’s self-serve platform, enabling them to access pricing, submit and track projects, and route customization requests directly to production.
• Monitor platform adoption and usability, flagging partner pain points and feature requests to the marketing team for prioritization.
  
  

Growth & Enablement

• Develop and maintain standardized partner-facing materials (sales collateral, FAQs, playbooks) to reduce repetitive requests and support more consistent partner engagement.
• Identify opportunities to grow revenue within existing partner accounts as relationships stabilize and workflows become more efficient.
  
  

What we’re looking for:

• 1-3 years of experience in account management, partner operations, customer success, or a similar client-facing coordination role, ideally in the technology or geospatial industry.
• You’re organized and reliable. You can manage multiple partner accounts, projects, and timelines simultaneously without things falling through the cracks.
• You’re a clear, confident communicator. You can draft a professional email, hop on a call with a partner, and translate technical questions into plain language (and vice versa).
• You take ownership. When something needs to happen, you make it happen rather than waiting to be told.
• You’re naturally curious about the product and the industry. You want to learn enough to answer partner questions yourself, not just route them.
• You’re comfortable working in a small company where roles aren’t always neatly defined and priorities can shift quickly.
  
  

Nice to have:

• Familiarity with geospatial data, GIS, or mapping technologies.
• Experience in onboarding users to a SaaS platform or self-serve tool.
• Experience with CRM tools (Salesforce preferred) and comfort working across multiple internal teams.
• Previous experience at a startup or rapidly growing technology company.
  
  

Commitment to Diversity and Inclusion

Ecopia is committed to fostering a diverse and inclusive working environment. We welcome applications from qualified candidates of all backgrounds, regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodations to candidates with disabilities throughout the recruitment process.