Job title: IT and Systems Manager

Location: Hybrid – in office (Toronto) 3 days/week

Employment type: Full-time

Reporting to: Chief Operating Officer

Who We Are:

Enhanced Medical Nutrition ("EMN") is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in surgery. Surgical patients are often unprepared for the stress of surgery, which can significantly increase the risk of delayed recovery, complications, and even mortality. EMN developed ENROUTE®, a surgeon-recommended nutrition program to help patients prepare better and recover faster. EMN is a venture-backed, food-as-medicine company led by experienced entrepreneurs, medical professionals, and brand builders.

EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improves organizational effectiveness, and enables us to better serve our customers and community.

The Role:

As a key member of our team and reporting to the Chief Operating Officer, you will (1) play a key role in the tech stack evaluation, selection, integration, optimization, administration, technical support and reporting - to build infrastructure that connects & integrates our growing product platform, (2) Improving and evolving our digital strategies and roadmaps that improves visibility, efficiency, customer experience and/or enables efficient scaling; particularly as it relates to our webstore and ecommerce presence (3) promote evidence based decision making, and (4) build secure, reliable, and scalable systems to support high growth.

About You:

You are an autonomous, lifelong learner, a problem solver, and a hands-on individual with solid interpersonal skills. You understand how tech enablement & digital transformation align with business goals and value creation. You collaborate across the organization to support & drive improvements in system processes and workflows, including how systems integrate and communicate with one another. You can translate business speak into technical specifications and execute on the requests. You thrive in a dynamic, fast-paced environment where adaptability, critical thinking & teamwork are necessary to get it done.

Key Responsibilities:

• Installation, integration, configuration, maintenance, and security of our IT infrastructure, including network, hardware, and software, to ensure maximum efficiency and performance

• Collaborate with internal stakeholders to understand business priorities, processes and outcomes

• Develop & implements a digital transformation strategy and roadmaps

• Map business processes & workflows

• Design workflows based on stakeholder feedback to integrate and connect various systems on a Shopify platform, using HubSpot CRM alongside other financial and efficiency tools (QB, Slack, etc.).

• Implement business Intelligence dashboards for real-time visibility into data, insights, and KPIs

• Identify, engage & manage external contractors & vendors, including renewals, and actively look for better solutions and price comparisons

• Manage internal software stack & vendors, including administration and support

• Implement cybersecurity best practices (pen testing, MFA, backups, antivirus, firewalls, etc.).

• Automate high-value, manual processes to drive speed & efficiency

• Account management, troubleshooting, backups, updates, and providing technical support to colleagues in a professional and timely manner.

• Other ad hoc projects as required

Your Skills and Experience:

• Must have: 3-5 years managing, maintaining, and securing an organization's IT infrastructure, including servers, networks, hardware, and software, ensuring reliable operation, performance, and data security

• Must have: a college diploma or undergraduate degree in computers, IT or a related field

• Must have: proficiency with integration platforms & middleware

• Must have: prior experience designing user interfaces, including business Intelligence dashboards

• Must have: prior start-up experience

• Nice-to-have: introduction or experience in DevOps

• Nice-to-have: previous experience in the life sciences, food, food tech or nutrition industry

• Strong knowledge of the Cloud, API integration, AI assessment and integration, Data Stewardship, and Cybersecurity

• Superior communication, interpersonal & collaboration skills

• Proven experience in IT administration, network management, digital transformation & systems integration

• Ability to handle multiple projects in a fast-paced & dynamic work environment

• Nimble in your thinking, with the ability to pivot and change gears according to business needs

• Ability to work independently or in a team, with high self-motivation and attention to detail

Our Benefits:

At EMN, we believe employee success translates into the company's overall success. We offer a competitive benefits package, a creative and friendly culture, endless challenges, tailored career development opportunities, and a supportive management structure. If you are looking for a fun and rewarding career, we look forward to hearing how you can help support EMN’s scale.

EMN is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, EMN will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require