Shift Lead

Location: Guelph, ON - On Site

Hourly Pay Rate: $20.10

About Us:

Friendlier is a trusted reuse partner for campuses, foodservice operators, and institutions across North America, delivering turnkey reusable packaging systems that simplify the shift away from single-use packaging. Our model combines durable packaging, digital tools that support engagement and environmental impact tracking, and reliable collection and sanitization services to keep containers in active circulation while reducing operational burden. Founded in Canada, Friendlier has grown from a local solution to a national presence across the country and recently into the United States, continuing to support organizations seeking practical, scalable ways to reduce single-use waste through systems that integrate seamlessly into everyday operations.

We are searching for a Shift Lead to lead our day shift (7:15 - 3:15 pm)

About the Role:

As the Shift Lead at Friendlier, you will work closely with the Operations team, reporting to the Operations Lead. The Shift Lead is responsible for supporting, training and overseeing daily operations with the Dishwash Operators to ensure the daily operations run smoothly. Ensuring targets, employee performance, accuracy and efficiency of the operations workflow are met. Maintaining an organized and safe environment throughout the facility.

Key Responsibilities:

• Support the dishwash team to ensure targets and work flow are met.
• Assign tasks and responsibilities for efficient workflow.
• Assist with training, coaching, and support to improve team performance.
• Lead by example, arrive early to prepare for shift start.
• Conduct pre-shift meetings & stretches.
• Ensure time and attendance, punctuality and the break time process is followed.
• Prepare shift reports for inventory, equipment, incidents, and concerns.
• Communicate shift targets and productivity goals.
• Shadow the Operations Lead.
• Maintain a clean, safe work area, ensuring SOP’s and 5S is completed daily.
• Monitor dishwashing process for quality and efficiency.
• Job rotation of all areas; Intake, scan, 2nd scan, wash, dry, sort, and package returned products.
• Ensure compliance with safety protocols and First Aid.
• Attend Training and Development Workshops.
• Work with the Operations Lead to accomplish Processing and Operations KPI’s and goals

Physical Requirements:

• Strength Guidelines: Ability to lift up to 30lbs.
• Motion Parameters: Ability to stand for duration of the shift; involves bending & twisting.
• Vision and Hearing Requirements:
• Will be required to use a computer or tablet throughout the shift.
• Psychological Demands: Must be able to perform repetitive tasks with attention to detail.

PPE Requirements;

• CSA, non-slip Safety shoes
• Gloves, Apron
• Hair/beard net

Working Conditions:

The facility can be subject to humidity, moisture, temperature fluctuations. Expect odors, food residue, mold when handling the used containers.

What you Bring:

• High school diploma, GED or equivalent.
• Experience working in an operations environment.
• Excellent organizational and time management skills.
• Strong problem-solving and decision-making skills.
• Ability to effectively manage, guide and motivate the team.
• Excellent communication and interpersonal skills to effectively lead a team
• Familiar with computer software in order to complete reports.
• Other duties as required

Why You Should Join Us:

• Opportunity to make a meaningful impact by driving positive environmental change through innovative solutions.
• Competitive compensation package including base salary, performance-based bonuses, stock options, paid vacation time, and paid sick days.
• Collaborative and inclusive work culture that values diversity, creativity, and continuous learning.
• Career growth and advancement opportunities within a fast-growing startup environment.

We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for everyone, regardless of race, ethnicity, gender, age, disability, or 2SLGBTQI+ identity. Be part of a team that celebrates diversity and promotes an inclusive environment for all. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.