Applications Support Engineer
Haply
IT, Customer Service
Montreal, QC, Canada · Canada
Posted on Oct 10, 2025
Responsibilities
- Customer Support & Technical Assistance
- Deliver first-line technical troubleshooting and support for customers.
- Serve as a technical point of contact between clients, sales, and engineering.
- Document issues, escalate where needed, and ensure accurate reporting.
- Support customer relationships post-sale to ensure adoption, satisfaction, and retention.
- Technical Engagement & Demos
- Conduct product demos and technical presentations to clarify features and use cases.
- Translate customer requirements into technical solutions for engineering teams.
- Provide technical insights during client conversations to support sales efforts.
- Collaboration & Cross-Functional Support
- Work closely with engineering to ensure customer needs are feasible and implemented.
- Collaborate with sales team members to align client expectations with product capabilities.
- Identify opportunities for product improvements or upsell potential, without owning sales strategy.
Must Have
- 2+ years of experience in applications/technical support or related engineering role.
- Customer-facing or sales experience.
- Experience with robotics, or automation,
- Strong problem-solving and communication skills with both technical and non-technical stakeholders.
- Ability to collaborate across departments and translate technical needs clearly.
Nice to have
- Familiarity with CRM systems (HubSpot, Odoo, or similar).
- Bilingual proficiency (French & English).