Customer Applications Support Engineer

Haply

IT, Customer Service

Montreal, QC, Canada · Canada

Posted on Oct 18, 2025

Customer Support & Technical Assistance
Deliver responsive, first-line technical troubleshooting for customers using Haply’s robotic solutions.
Serve as a technical point of contact between clients, sales, and engineering teams.
Document and escalate issues, ensuring accurate follow-up and resolution.
Support customers post-sale to ensure successful implementation, adoption, and satisfaction.
Hands-On Applications Engineering
Apply hands-on expertise in robotics and mechatronics to help customers deploy and integrate Haply products.
Replicate, test, and validate customer use cases to deliver effective solutions.
Troubleshoot mechanical, electrical, or software-related issues in collaboration with engineering.
Customer Engagement & Demos
Conduct technical demonstrations, product trials, and presentations to highlight features and capabilities.
Translate customer requirements into actionable technical feedback for internal teams.
Provide technical insights during customer interactions to support pre- and post-sale discussions.
Cross-Functional Collaboration
Work closely with engineering to communicate customer feedback and improve product design.
Collaborate with sales and operations to ensure customer needs are understood and met.
Identify opportunities for product improvement or customization.

2+ years of experience in applications engineering, technical support, or related engineering role.
Robotics experience is required (hardware, integration, or control systems).
Strong problem-solving and analytical skills with hands-on technical aptitude.
Customer-facing experience — comfortable presenting and communicating with clients.
Excellent communication with both technical and non-technical audiences.
Ability to collaborate across departments and manage multiple priorities.

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