Customer Experience & Product Interface Specialist - MinVerse Haptic 3D Controller
Haply
Accounting & Finance, Product, Customer Service
Canada · Montreal, QC, Canada
Posted on May 21, 2026
Key Responsibilities
- Act as the primary interface between customers and the MinVerse product/design teams
- Gather, analyze, and communicate customer feedback into actionable product insights
- Help refine user interaction workflows and overall UX for haptic-enabled applications
- Collaborate with engineering and industrial design teams on usability improvements
- Assist in testing and evaluating new features, prototypes, and interaction concepts
- Support demonstrations, customer onboarding, and technical product presentations
- Contribute to product messaging, positioning, and go-to-market initiatives
- Work with gaming, 3D creation, XR, and simulation workflows to evaluate user experiences
- Help develop documentation, tutorials, workflow examples, and creative user content
- Use AI productivity tools and LLM platforms to accelerate workflows, communication, research, and ideation
Required Qualifications
- 3–5 years of professional experience in one or more of the following:
- - UX/UI Design
- - Graphical Design
- - Interactive Media
- - Technical Product Support
- - Game Design
- - Human-Computer Interaction
- - Creative Technology
- Strong problem-solving and analytical skills
- Technical aptitude and ability to communicate effectively with engineering teams
- Experience with user-centered design principles and interaction workflows
- Strong communication and presentation skills
- Positive, energetic, and collaborative mindset
- Comfortable working in a startup environment with evolving priorities
- Passion for emerging technologies, 3D interaction, gaming, robotics, XR, or haptics
Preferred Skills
- Background in game design or real-time interactive systems
- Experience with 3D tools or engines such as:
- - Unity
- - Unreal Engine
- - Blender
- - CAD or digital sculpting platforms
- Familiarity with haptics, spatial computing, XR, or simulation technologies
- Experience using AI tools and LLM platforms such as:
- - Claude AI
- - ChatGPT
- - GitHub Copilot
- - AI-assisted design or workflow tools
- Marketing awareness and an instinct for customer engagement and storytelling
- Ability to bridge technical and non-technical conversations effectively