Sales Manager - West Coast



Sales & Business Development
Remote · United States
Posted on Wednesday, August 30, 2023
About HiMama and Our Mission:
HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental outcomes for the children they work with, while educating parents about the importance of their work. If you are excited about being part of a high-growth tech company focused on making a difference in a highly impactful industry, HiMama is the place for you!
HiMama is looking for a Sales Manager, West Coast: you’ll provide strategic leadership for the sale of HiMama to an assigned region. You’ll lead a regional sales team and be responsible for achieving overall regional sales goals and activities as well as responsible for collaborating closely with other sales managers and cross functional leaders. This role supports the sales team with the implementation of strategic plans and the development of effective strategies for key accounts. You’ll provide ongoing training, mentorship, and supervision to account executives, team leads, associate account executives and sales development representatives in support of their efforts to develop, support, and retain new and existing clients. You’ll act as a team player and coach and have direct involvement with larger prospects, customers, and state and territory initiatives.
Our team is collaborative, creative, and passionate about our work. Every day brings new challenges, and we jump at the opportunity to solve them. So, if you’re looking for a place that values your unique perspective and empowers you to do great work, then HiMama is the place for you. You’ll have an opportunity to make an impact every day.

Leadership & Strategy:

  • Develop and execute a comprehensive new customer strategy aligned with the company's objectives, with an eye towards sustainable scaling
  • Provide leadership to the Account Executive team, setting clear goals and KPIs for individual and team performance
  • Foster a collaborative and customer-focused culture that values continuous improvement and drives excellence in service
  • Working with other leaders on the sales and customer success teams, continually strive towards improving

New Customer Acquisition Growth:

  • Drive customer growth initiatives- including driving up ACV and product attachment
  • Working with the Director of Sales and other managers to ensure high levels of focus on high quality execution of outbound sales motions and holding sales team members accountable for revenue and handoff metrics
  • Maintain exceptional knowledge of our products and their value to ensure value realization & identify opportunities for upselling and cross-selling
  • Collaborate with the Sales and Product teams to explore expansion opportunities within existing accounts

Team Management and Development:

  • Support and develop a high-performing new sales team
  • Ensure cross-departmental collaboration with customer success, account management, customer support, marketing, and product teams in planning, developing, and supporting new programs, resources, and supports for our customers
  • Provide coaching and feedback to enhance team members’ skills and expertise
  • Establish performance metrics and conduct regular performance reviews to drive accountability and professional growth

Customer Advocacy:

  • Serve as a voice of the customer, empowering others to understand their needs, leveraging data to strengthen perspectives shared
  • Act as the escalation point for critical client issues and work to resolve challenges effectively and efficiently
  • Proactively gather customer feedback and use insights to improve products, services, and customer experience in partnership with other leaders

Performance Analysis & Reporting:

  • Analyze key metrics and performance indicators to measure the effectiveness of new sales initiatives
  • Prepare and present regular reports to leadership, highlighting achievements and areas for improvement

About You:

  • We believe diversity breeds innovation. We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day
  • Proven experience in a leadership role within an account management function with an enterprise SaaS product and high-touch model, including developing and leading strategies to hit monthly, quarterly and annual targets
  • A track record of successfully managing and developing high-performing teams through various stages of scale
  • Experience in education and/or edtech
  • Demonstrated experience in client retention, upselling, and driving client satisfaction
  • Strong business acumen and the ability to understand and align customer needs with company goals
  • A point of view on what it takes to hit goals and a willingness to embrace alternatives
  • Exceptional communication, negotiation, and interpersonal skills to build strong relationships with clients and internal stakeholders
  • Analytical mindset with the ability to use data to drive strategic decisions and measure success
  • Comfort with salesforce and other tech based enablement products
  • A passion for customer advocacy and a deep commitment to delivering exceptional customer experiences
  • Ability to prioritize, pivot and adapt based on market needs and company goals
  • This is a full-time, remote position that can be performed anywhere in the US or Canada with a strong preference for someone located in the western United States. Candidates must be legally eligible to work in the United States/Canada. Compensation involves base and variable components
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!
HiMama Perks!
• Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
• Health benefits package includes medical, dental and vision
• Paid time off, including vacation, personal days, paid sick days, and paid volunteer days
• Opportunities for learning, mentorship and professional development
• Ongoing team-wide and company-wide virtual social activities and success celebrations
HiMama is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required. If you have questions about HiMama's accommodation process, connect with us at
Commitment to Diversity
Diversity, Inclusion and Belonging are central to HiMama's core values. HiMama aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at HiMama through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.