Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

Reporting to the Service Delivery Manager (interim), our People Operations Coordinator is responsible for supporting the delivery of the end-to-end employee experience across HeroForce. This role plays a critical part in ensuring a meaningful, compliant, and well-managed employee experience by administering core People Operations activities, including onboarding, offboarding, employment changes, and partner coordination. The People Operations Coordinator works closely with People Operations leadership and the wider HeroForce Operations team to ensure processes, controls, and service standards are consistently met.

As HeroForce continues to evolve its operating model, this role will transition to reporting into the HeroForce Operations Lead, providing clear operational alignment, support, and development pathways within the People Operations function.

You will

• Administer the delivery of the end-to-end employment lifecycle, including employee onboarding, offboarding, employment changes, and partner onboarding administration, in line with HeroForce People Operations policies, processes, and workflows.
• Support the delivery of People Operations services within the HeroForce Operations hub in the Philippines, ensuring adherence to defined Operational Level Agreements (OLAs), Objectives and Key Results (OKRs), and Service Level Agreements (SLAs).
• Act as a HeroForce HRIS and PEO Drive administrator, ensuring employee data is accurately, securely, and compliantly administered, tracked, and maintained.
• Adhere to HRIS policies and processes, working with People Operations leadership, Employment Hero support, and Product teams to triage and resolve system-related issues.
• Maintain up-to-date knowledge of HRIS product updates, feature enhancements, and platform functionality, ensuring changes are understood and applied correctly within People Operations processes.
• Support People Operations leadership with administering and tracking employee feedback, engagement activities, and related reporting, including surveys, manager pulse checks, action plans, and summaries.
• Administer and track HeroForce pre-employment screening (PES) and visa services, ensuring processes, workflows, and control mechanisms are consistently followed.
• Drive adherence to People Operations and HR policies, including their governance, communication, and consistent application.
• Support the administration and tracking of employee relations workflows and processes.
• Ensure all People Operations data and reporting is accurate and up to date, including maintaining a clear audit trail for all employment lifecycle activities.
• Support HeroForce Finance and Payroll processes by ensuring accurate and timely handovers relating to new starters, employment changes, and termination payments.
• Contribute to People Operations process improvement initiatives by identifying inefficiencies and recommending practical improvements to ways of working.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Demonstrated experience in People Operations or HR Shared Services, including administering the end-to-end employee lifecycle.
• Strong understanding of global employment models, including Permanent, Fixed Term, Contractor, and local entity employment structures.
• Exposure to PEO / EOR / AOR environments is advantageous.
• Proven experience supporting employee onboarding across at least two regions (APAC, EMEA, UK, North America, or LATAM).
• Understanding of payroll workflows and processes is desirable but not essential.
• Experience in a customer-facing HR, Talent, or Recruitment environment is advantageous.
• Customer and employee centric, with a strong focus on delivering quality outcomes and a seamless experience.
• Compliance- and process-driven, with strong attention to detail.
• Strong problem-solving and analytical capability, with an interest in data, reporting, and continuous improvement.
• Effective time management skills, with the ability to prioritise and manage competing tasks.
• Strong written and verbal communication skills.
• Comfortable working autonomously in a fast-paced, dynamic environment.
• Willing to challenge the status quo, learn continuously, and adopt smarter ways of working.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

We verify candidate identity and location as part of our hiring process.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.