Patient Support Program Manager - Mississauga - ON

Inkblot

Inkblot

Customer Service, Operations
Ontario, CA, USA
Posted on Friday, May 12, 2023
Who We AreEstablished in 2007, NKS Health is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. NKS Health provides high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed NKS Health to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. NKS Health truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health... NKS Health. Job SummaryWe are looking for a Full-Time Program Manager, which involves delivery of care and provision of toxin preparations for medicinal use (e.g., treatment of spasticity following a stroke) to Residents of Long-Term Care (LTC) homes in Ontario. Reporting to the Director of Clinical Operations, the Program Manager is responsible for:
  • Managing Relationships with External Stakeholders, including industry partners, representatives from LTC homes, and more;
  • Optimizing processes and communication involving internal and external stakeholders with the goal of continuous improvement and providing the best possible outcomes for Residents of LTC Homes;
  • Hiring, managing, onboarding and recruiting staff to meet the needs of providing on-site support staff to LTC Homes in the province;
  • Digitization of manual reports and clinic day forms and scheduling into our Patient Management Software
Primary Duties and Responsibilities:
  • Optimizing processes and communication established for the delivery of care, involving internal and external stakeholders with the goal of continuous improvement and providing the best possible care for Residents of LTC Homes;
  • Hiring, managing, onboarding and recruiting staff to meet the needs of care delivery, including coordination activities and providing on-site support staff to LTC Homes in the province;
  • Digitization of manual reports, clinic day forms, and scheduling forms into our Patient Management Software to optimize reporting and invoicing activities
  • Taking responsibility for program offering with respect to coordination of services, reporting, providing on-site support staff, training, health care practitioner expenditure reimbursement, and coordination of medical devices (ultrasound) to LTC homes
  • Weekly to monthly touchpoints as necessary with industry representatives for coordination of activities
  • Quarterly review of the program deliverables to ensure alignment of service delivery with program objectives

Experience and Educational Requirements:
  • Diploma or Degree in Business Management or Healthcare is Required
  • Previous involvement in managing healthcare or specialty drug programs is an asset
  • Previous experience working at a specialty pharmacy is an asset
  • Previous experience in working or exposure to LTC homes is an asset

Skills, Knowledge and Ability Requirements:
  • Strong management skills and experience in managing programs and direct reports
  • Ability to manage relationships with external stakeholders
  • Strong organizational skills, creative problem solving and results oriented
  • Strong time and project management skills and sense of urgency
  • Superior customer service skills
  • Demonstrated teamwork abilities
  • Ability to manage multiple tasks and priorities at once
  • Ability to make decisions using sound judgment
  • Superior verbal and written communication skills, interpersonal skills and
  • Hold and maintain a valid, non-expired, unrestricted driver’s license

Disclaimer:
  • GreenShield means, collectively, Green Shield Canada (GSC), Green Shield Association, and Green Shield Holdings Inc., which is the primary company that houses health services and benefits administration businesses, including Inkblot Therapy, Tranquility, NKS Health Canada, The Health Depot Pharmacy, Benecaid, Honeybee, BCH Consultants and Computer Workware Inc. Green Shield Holdings Inc. is a wholly owned subsidiary of the not-for-profit Green Shield Association