Our Mission

Instant Financial is the industry-leading instant pay platform that is changing the way that millions of Americans get paid. With a push of a button on the Instant app, we give employees immediate access to their earned pay or tips after each shift, for free. Employers who pay with Instant significantly boost job applicants, cut turnover, and dramatically reduce absenteeism, transforming them into Employers of Choice. We’re the only instant pay platform that is designed for companies that value employee success and well-being, and that’s what drives us each day.

Based in Alpharetta, GA, with an office in Pensacola, FL, our team has a proven track record of making big things happen. We do this by inspiring ourselves and those we work with to do what others cannot do. We know that we must move together as a team, celebrate our successes, and above all learn quickly from the mistakes we know will be made due to the fast pace of our execution. We carry ourselves with urgency, honesty, and integrity in everything we do. Together, we truly believe we can empower working lives. Instant is a collaborative team environment and insight into all aspects of the business, everyone has an impact and is empowered to speak up!

About the Role

Who You Are

• A process analyst with 2-4 years of experience and a proven record of improving organizational effectiveness through process mapping, documenting procedures and practices, and data reporting and analysis.
• Enthusiastic, adaptable, quick-thinking, resourceful, and obsessive about improving processes.
• A connector, someone who collaborates effectively with diverse teams.
• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proficient in process mapping tools (e.g., Microsoft Visio, Lucidchart) and business process modeling techniques.
• Familiarity with Confluence, ClickUp, Jira, and Hubspot a plus.
• Familiarity with Lean, Six Sigma, or similar process improvement methodologies is a plus.

What You'll Do

• Collaborate with cross-functional teams to gather information and document current business processes.
• Use process mapping tools to create clear, accurate visual representations of workflows and processes.
• Develop and maintain standardized process documentation, including flowcharts, procedures, and policies.
• Identify areas of inefficiency or risk in existing processes and propose improvement opportunities.
• Facilitate process design sessions with stakeholders to brainstorm solutions, standardize workflows, and align them with business goals.
• Recommend and implement process enhancements that support scalability, compliance, and efficiency.
• Evaluate existing systems, tools, and workflows to ensure they align with the organization’s process needs and strategic goals.
• Collaborate with IT/Engineering and other departments to ensure process changes integrate seamlessly with existing systems or support the implementation of new systems.
• Act as a liaison between business users and IT/Engineering for system modifications, troubleshooting, and solution testing.
• Collect and analyze process data to identify trends, performance gaps, and improvement opportunities.
• Develop and maintain process performance metrics and reporting mechanisms.
• Prepare reports and presentations for management to support data-driven decision-making.
• Assist in creating communication plans and training materials for process changes and improvements.
• Work with stakeholders to facilitate change management initiatives and support a smooth transition to improved processes.
• All other responsibilities as needed to achieve organizational objectives.

What We Can Offer You

• Professional growth and career development
• Collaborative team environment - everyone has a voice and is encouraged to use it
• Paid flexible vacation time — we believe in healthy work and family life!
• Transparency and exposure into all aspects of our business
• Medical health benefits coverage and 401k matching
• Free college tuition for Bachelor's and Master's degree programs at Point University

Location: Hybrid in Pensacola, FL. Open to remote for the right candidate.

JOIN US!

If you are excited about taking on this challenge, feel connected with our mission, and ready to learn more, we'd love for you to apply. We are excited to connect with you!