Project Delivery & Customer Management

• Serve as the primary customer interface throughout the project lifecycle, building trusted relationships and ensuring a high level of customer satisfaction.

• Lead project execution from initiation to close.

• Ensure contractual obligations, customer requirements, and project objectives are clearly understood and achieved.

• Manage customer expectations while maintaining alignment with company objectives and contractual commitments.

Scope, Cost & Schedule Management

• Develop and manage detailed project schedules in collaboration with external and internal stakeholders and monitor project milestones and critical paths.

• Monitor project financial performance, identify variances, and implement corrective actions when necessary.

• Support revenue forecasting, change order management, and project reporting processes.

• Identify, assess and escalate project risks throughout the execution lifecycle.

• Manage scope changes, commercial impacts, and project contingencies while maintaining alignment with project objectives.

• Understand project contracts, commercial terms, and key obligations.

• Manage claims, and contractual correspondence in collaboration with commercial and legal teams.

Reporting & Governance

• Prepare and deliver accurate project status reports highlighting schedule progress, budget performance, risks, opportunities, and key decisions.

• Present project updates to senior leadership, customers, and project steering teams.

• Ensure compliance with internal project management processes, governance requirements, and reporting standards.

Stakeholder Coordination

• Facilitate effective communication across stakeholders via regular project meetings and documentation - tracking decisions, risks, action items, and commitments to completion.

Technical Leadership

• Develop a working knowledge of grid-scale and commercial energy storage systems, balance-of-plant infrastructure, electrical systems, and site delivery requirements.

• Collaborate closely with subject matter experts to resolve technical challenges and support customer discussions.

Continuous Improvement

• Capture lessons learned and contribute to the ongoing enhancement of project delivery processes, tools, and best practices.

• Promote a culture of accountability, collaboration, safety, and operational excellence.