Donor Services Coordinator

Kids Help Phone

Kids Help Phone

Operations
Toronto, ON, Canada
Posted on Oct 10, 2024

Job Title:

Donor Services Coordinator

Department:

Finance and Operations

Reports To:

Manager, Donor Services

Salary:

$ 26,939.64

Job Type:

Part-time, Permanent. 21 Hours Per Week. - 3 days a week In-Office (Need to be Flexible) – Depending on the volume of the work. Need to be available to work 5 days.

Location:

Onsite based out of our Toronto Office.

Job Posting Close Date

October 23rd, 2024, 11:59PM

Hi there,

We’re so glad you found us.

It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada.

In March of 2023, we launched Feel Out Loud, a historic, national movement anchored by a fundraising campaign with a goal of raising $300 million to reach young people in every corner of Canada by 2024 by expanding access to e-mental health services.

We’re adding to our innovative team who will help fuel this mission. If the thought of making a positive impact on the mental health of young people in Canada inspires you, this could be for you.

First, here’s a bit about our story:

Kids Help Phone is Canada's only free, 24/7 service offering professional counselling, information, referrals, and texting support for young people in both English and French. We provide life-changing support to youth millions of times each year (over 4.1 million in 2022 alone).

We began in 1989 as a unique telephone counselling service, and for 34 years, we’ve evolved our response and innovated our offerings and technology to stay relevant to youth, recognizing the complexity of issues they face.

Today, Kids Help Phone has become more essential than ever before. So has our goal of transforming to meet the needs of young people in Canada. As a part of our strategic objective of maximizing access, we’re committed now more than ever to reaching more people in every corner of Canada.

Do you want to join our journey and make a meaningful impact?

Unlock your potential. Carve out a career as unique as yourself. Grow with us.

Hi there,

It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada and we’re building an innovative team who will help fuel this mission! If the thought of making a positive impact on the mental health of young people in Canada inspires you, this role could be for you.

Unlock your potential. Carve out a career as unique as yourself. Grow with us.

Kids Help Phone unlocks the hope young people need to thrive in their world

The Opportunity:

  • Provide an exceptional level of customer service to both internal and external stakeholders, serving as the first point of contact for the public.
  • Respond to general inquiries; provide information and direct the incoming calls and emails to appropriate departments
  • Support donor services including, gift processing, maintaining a high quality of data, ensuring accurate and timely recordkeeping, tax receipt and acknowledgement letters, and updated payment information.
  • Support on printing acknowledgements and tax receipts to donors
  • Performs other as assigned such as.
  • Scanning invoices and expenses to FE NXT
  • Occasionally processing some data entry to FE NXT
  • Filing paid invoices

What You’ll Need:

  • Minimum 3 years of experience in customer service.
  • Minimum 2 years of experience in administration.
  • Data entry experience
  • Fundraising knowledge is considered a STRONG asset.
  • Raiser’s Edge experience or related program is a STRONG asset.
  • Ability to communicate effectively
  • Attention to detail and accuracy
  • Organizational skills
  • Demonstrates high level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful way
  • Ability to be flexible, adjusting to new tactics and strategies as they emerge

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

Why Kids Help Phone?

  • Meaningful opportunities to make an impact
  • Modern, collaborative space and an environment where you are valued and appreciated
  • Employee Wellness programs
  • Extensive medical, dental and optical coverage
  • Work/life balance and flexibility
  • We take great pride in our first-class team and culture. Open-door approach at all levels
  • Rapidly growing organization with a focus on continuous innovation
  • Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:

  • The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada
  • https://kidshelpphone.ca/unlockhope/campaign-cabinet/
  • What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

Join us! Visit our careers page and apply now!

For more information about Kids Help Phone, please visit our website: https://kidshelpphone.ca/

Accredited member, Imagine Canada Standards Program.

The Small Print:

Applications will close at 11:59 pm, on the job posting close date listed above. Submissions received after this time may not be considered

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.


Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.