Is This You?
Are you motivated by the opportunity to positively impact mental health for young people in Canada? Are you passionate about helping youth navigate the complexities of growing up in today's technology-driven world? If so, Kids Help Phone is looking for dynamic individuals like you to join our team.

At Kids Help Phone, we’re on a transformational journey to change the landscape of youth mental health in Canada. This is an opportunity to be a part of something truly meaningful and to make a real difference in the lives of young people. It will take courage, resilience, and a commitment to helping fuel this transformative journey.

The Opportunity:
Kids Help Phone is looking for a Donor Services Coordinator to join our Finance and Operations team in our Toronto Office. Reporting to the Manager, Donor Services, the successful candidate will play a key role in helping us achieve our mission of providing support to youth through virtual care and e-health solutions.

What You’ll Do:

• Provide an exceptional level of customer service to both internal and external stakeholders, serving as the first point of contact for the public.
• Respond to general inquiries; provide information and direct the incoming calls and emails to appropriate departments
• Support donor services including, gift processing, maintaining a high quality of data, ensuring accurate and timely recordkeeping, tax receipt and acknowledgement letters, and updated payment information.
• Support on printing acknowledgements and tax receipts to donors
• Performs other as assigned such as.
• Scanning invoices and expenses to FE NXT
• Occasionally processing some data entry to FE NXT
• Filing paid invoices

Our Ideal Candidate:

• Minimum 3 years of experience in customer service.
• Minimum 2 years of experience in administration.
• Data entry experience
• Fundraising knowledge is considered a STRONG asset.
• Raiser’s Edge experience or related program is a STRONG asset.
• Ability to communicate effectively
• Attention to detail and accuracy
• Organizational skills
• Demonstrates high level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful way
• Ability to be flexible, adjusting to new tactics and strategies as they emerge

About Kids Help Phone:
Kids Help Phone is a Canadian leader and world innovator in youth mental health. As Canada's only 24/7 professional counselling and information service for young people, we support youth through various channels including phone, live chat, and text. Since 1989, we’ve been offering anonymous, confidential support to kids, teens, and young adults, helping them overcome challenges and improve their mental health.

We are pioneers in virtual care, and our team is dedicated to providing a critical lifeline to youth across the country, available in both English and French, and over 100 other languages via interpretation. We have built a trusted reputation for delivering innovative services, and we’re looking for like-minded individuals to join us in making history.

Does this sound like a journey you want to be a part of?
Join us and make a difference in the lives of young people across Canada!

How to Apply:
Please attach a single file with your resume and cover letter, titled: lastname_firstname_Donor Services Coordinator.

For more information about Kids Help Phone, please visit our website.
The position will be posted until February 14^th, 2025

Kids Help Phone is an Equal Opportunity Employer
We value diversity and inclusion and encourage applications from all qualified individuals. We are committed to providing barrier-free accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please let us know if you require accommodation at any stage of the recruitment process.

Our Commitment to Diversity, Equity, Inclusion & Accessibility (I.D.E.A.):
We are committed to fostering a workplace that celebrates diversity, equity, and inclusion, empowering all employees and service users. We strive to ensure that our services and environment are reflective of the communities we serve. We embrace differences in race, ethnicity, national origin, gender identity, sexual orientation, and ability, and we are dedicated to promoting understanding and appreciation of these differences.

Benefits include:

Accidental Death Insurance, Hybrid Work Model, Life Insurance, Wellness Programs, Flex Time, Employee & Family Assistance Program, Health Care, Dental Care, Vision Care, CAAT Pension Plan, Emergency Travel Assistance, and more!

Message to Agencies:
We do not accept unsolicited telephone calls, referrals, or resumes from agencies. Any unsolicited submissions will be considered gratuitous, and we will not be obligated to pay any referral or other fees.