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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Lead facilitation for a function, multiple sites or leadership programs, and/or act as a subject matter expert in a business/subject matter relevant to the Retail Business. Through a balance of delivery of prescribed content and facilitation of dialogue to enable content from learners, deliver complex facilitated learning solutions to broad audiences and large groups, both independently or as part of a group of facilitators.

CUSTOMER

• Facilitate timely, high quality consistent, creative, leading edge learning solutions through multiple delivery approaches that positively impact business and TD metrics

• Proactively look for ways to enhance learner experience and engagement

• Accountable for delivering the content, creating a safe space for learners to test new ideas, concepts and skills, while using adult learning experience to support learners to take ownership of their learning experience

• Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups

• Demonstrate effective, polished and professional delivery and facilitation skills to audiences

• Provide input, counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation and management, to ensure the end-user and facilitator perspective is reflected

• Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations

• Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans

• Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization

• Consult, inform and guide business leaders who may be part of program content delivery to ensure readiness, capability and comfort in the classroom environment

SHAREHOLDER

• Complete all required scorecard and roster accountabilities in a timely way for people managers, to be able to assess their resource utilization and maintain a low level of time spent on administrative activities

• Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators

• Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation

• Work collaboratively with their people leader, Learning Business Partners and others within L&D, supporting the achievement of business and organizational objectives while exemplifying TD's brand and culture

• Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques, discussion leading, effective questioning and conflict resolution

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for the business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty conducting facilitation of organization-wide programs that may include senior levels of the organization

• Lead delivery of more complex leadership programs at the business or enterprise level; move towards a balance of delivering prescribed content and facilitating dialogue to enable content through dialogue, discussion, challenge, debate, simulation, coaching and feedback

• Integrate the broader organizational context into advice and solutions within own area

• Understand the industry, competition and the factors that differentiate the organization

• Apply best practices to implement process, product or service improvements

• Act as a subject matter expert within their own area of specialty or a resource for others

• Focus on medium to long-term non -routine, specialized/complex issues

• Use advanced methods to contribute to new solutions and recommend standards against which others will operate

• Impact a range of functional programs and operations across own and related teams

• Typically reports to a Manager / Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree

• 3+ years of relevant experience in Branch Banking in relevant roles- CEA, PBA, PB

• People manager experience is an asset

• Relevant Learning & Development certification is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):