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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Senior Manager, Business Operations & Support, this role provides business operations support to the BI & Reporting Business Operations team. Duties will include operational and application support of TD Data growing suite of BI & Reporting applications. The role mandate will support centralizing Operational, Cloud cost, OKR and KPI reporting, and establishing a consolidation strategy engine for Enterprise and TD Data-level metrics. The role will be responsible for delivering intuitive dashboards and data visualizations that support business decision-making.

This role is integral to the TD Data Enterprise Team, which is responsible driving awareness, connectivity, and alignment across processes, initiatives and priorities to help TD Data its main objective: Deliver fast, trusted data at a lower cost to our stakeholders across the Bank. The successful candidate will play a pivotal role in ensuring clarity, alignment, and the achievement of shared objectives across the team.

Overview of Team:

The Business Operations & Support team provides business operational support for TD Data Enterprise Platforms integrating a Segment Focused Support model along with centralized support for Business Operations for Rahona Cloud Data Platform/ecosystem, BI & Reporting tools, and Data Warehouse.

Key Responsibilities:

• Develop, contribute, and maintain Power BI dashboards and reports ensuring alignment with the broader TD Data Enterprise vision.
• Automate workflows and notifications using Power Automate to streamline processes.
• Integrate and transform data from multiple sources into PowerBI for analysis and visualizations.
• Collaborate with business stakeholders to understand requirements and deliver effective BI solutions.
• Build and maintain effective relationships across business, technology, and partner teams, including Strategy, BMG, and Technology.
• Collaborate and foster synergies with key partners such as Communications, BMG, Change Management, TDSA partners and the TD Data Senior Leadership Team to enable the success of its strategy and deliveries
• Ensure data quality, consistency, and governance in alignment with enterprise standards.
• Optimize dashboards and reports for performance, scalability and user adoption.
• Provide additional support for VP, Data mandate in ensuring continued cohesion and alignment with federated Data teams in the business through business management and stakeholder engagement activities.

CUSTOMER

• Lead and execute data/business processing/reporting using various internal data sources to support the understanding of customers, business drivers and financial results.
• Support all relevant projects and initiatives to ensure project data and reporting requirements are met; may also be accountable to lead team in bridging the gap between analytic outputs and business insights, including improving information presentation / delivery.
• Oversee quality of data visualization presentations / layouts / templates / etc. to be leveraged across a given business or across the enterprise and provide authoritative subject matter expertise and consultative support for own team, as required.
• Work in a consultative role to provide “value-added” insights in the form of analysis, interpretation and advice to colleagues and supported business leaders on
• Liaise with stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.
• Create and maintain detailed documentation on all projects/requests.
• Ensure all projects are delivered according to department standards and guidelines.
• Escalate according to operating model to remove barriers for the direct reports.
• Manage and resource the request pipeline to ensure projects and initiatives are completed on time/within budget within priority order (as set by regulatory deadlines, business strategy, etc.)
• Manage relationships with key stakeholders to ensure proactive notification of upcoming projects, data reporting requests.
• Manage resource capacity and maintain a pool of technical specialists to work on data and reporting projects.
• Support a culture of continuous improvement, implement process improvements including updates to BI intake process, development of SLAs, introduction of project roadmap/status reporting processes, etc.)
• Ensure team has support and training required on technical platforms and business domain knowledge.
• Coach and support direct reports in reaching their objectives and delivering business results;

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to overall BI & Reporting
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements.
• Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required.
• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite.
• Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed.
• Ensure business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
• Work closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale.
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations.
• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues.
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed.
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues May provide data visualization and analytical thought leadership and stay current on development in data mining and the application of data science

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand.
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues.
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation.
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.

BREADTH & DEPTH:

• Ensure an integrated approach with other business management areas, broader organization, and enterprise as appropriate.
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines.
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business.
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally, reports to a Senior Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience or
• 5+ year of relevant experience; higher degree education and research tenure can be counted.
• Tableau or PowerBI experience is an asset.
• Report or dashboard development is an asset.
• Experience working directly with data and the underlying usage. Microsoft Azure experience is a benefit.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Some knowledge of SQL, Python, Excel, PowerAutomate/PowerApps is an asset.
• Knowledge of data policy and governance principles
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• High degree of multitasking, organizational skills and attention to detail
• Ability to prioritize and manage multiple tasks and deadlines.
• Ability to facilitate details and manage multiple customers/LOB's at the same time

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):