Sr. IT Support Analyst

Layer 6 AI

Layer 6 AI

IT, Customer Service
Toronto, ON, Canada · Mississauga, ON, Canada
Posted on Feb 26, 2026

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

Key Responsibilities

Technical & Professional Qualifications

  • Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.

  • Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.

  • Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.

  • Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.

  • Strong understanding of ServiceNow and JIRA.

  • Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.

  • Familiar with vulnerability assessments and experienced in coordinating remediation activities.

Daily Platform Monitoring & Health Checks

  • Monitor account aggregations, provisioning tasks, and scheduled jobs.

  • Validate completion of delta and full aggregation processes.

  • Identify and remediate failed tasks, connector issues, and workflow errors.

  • Monitor and troubleshoot connector failures.

  • Perform proactive health checks to prevent service disruptions.

  • Escalate issues to Engineering or SailPoint support when required.

Incident & Problem Management

  • Provide Level 3 operational support for SailPoint related incidents.

  • Perform root cause analysis for aggregation failures, access discrepancies, and provisioning delays.

  • Work closely with Application Owners to resolve access issues.

  • Document known errors and recurring patterns.

  • Participate in post incident reviews and corrective action tracking.

Certification & Compliance Support

  • Support execution of access certification campaigns.

  • Provide reporting support for Audit and Risk teams.

  • Assist in evidence collection for compliance reviews.

Change & Release Support

  • Participate in change implementation, deployment, and validation.

  • Deploy new product versions, upgrades across all environments.

  • Support patching, upgrades, and configuration updates from an operations standpoint.

  • Perform post change monitoring to ensure system stability.

Required Qualifications :

  • 3+ years supporting SailPoint IdentityIQ in an operational capacity.

  • Strong understanding of:

    • Account aggregation processes

    • Provisioning workflows

    • Access certifications

    • Role-based access control

    • Familiarity with ITIL processes (Incident, Problem, Change).

    • Experience reviewing logs and diagnosing system-level failures.

Preferred Qualifications

  • Experience supporting large enterprise IAM environments.

  • Experience with ticketing systems (ServiceNow/JIRA).

  • Experience supporting regulated environments.

Soft Skills

  • Strong ownership mindset.

  • Calm under incident pressure.

  • Clear written and verbal communication.

  • Detail oriented with strong documentation discipline.

  • Collaborative and service focused approach.

#li-tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet