Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Operational Risk Manager II provides a broad range of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more enterprise risk management initiatives. Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company. Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.

Depth & Scope:

• Leads a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions
• Acts as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations
• May manage or oversee a number of major risk area requirements and/or related programs that are enterprise-wide or cross multiple business segments
• Represents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations
• Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures
• Works with various regulators, business/corporate and organization-wide business support groups to deal with regulatory and cross-business level issues
• Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.
• Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements
• Leads or contributes to effective management of financial results and budgeting activities
• Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders
• Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues
• Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)
• Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
• Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable
• Where appropriate oversee the development of key risk indicators for areas of specialized expertise.
• May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions
• Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators
• Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)
• Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business
• Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined
• Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas
• Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns
• Builds awareness of key risk issues, drivers and mitigates by educating business leaders/management and providing training to broader groups as necessary
• Contributes to the development of executive level tools and/or comprehensive risk capital frameworks for the management of key risks
• Advances the practice of risk management in the business or corporate functional support areas through contributions to TD Bank's enterprise-wide risk strategy and corporate Operational Risk Management requirements
• Develops and fosters strong relationships with business unit management to improve the understanding and communication of business-specific operational risk and/or other key risk management issues
• Prepares board and executive management reporting, facilitate or contribute to meetings involving a range of stakeholders and senior management of TD Bank

Additional Information:

• As a member of the bank's second line of defense against risk, this position has both accountability and the authority to challenge the work of the first line of defense in support of the bank's standards, policies and Risk Appetite.
• In alignment with the Enterprise, own, manage and evolve second line implementation and oversight maturity of TPRM Policy, Framework and Metrics in the US (including risk appetite measures and monitoring) to set a consistent and appropriate bar across the bank regarding how vendors are managed that considers regulatory and customer expectations.
• Responsible for the Third-Party Risk Management Policy, Framework and standards for the US organization – decision authorities.
• Responsible for the Third-Party Risk Profile US reporting approach – decision authorities.
• Supports the measurement, monitoring, reporting and enforcement of adherence to second line policy and standards
• Supports the maintenance of ongoing monitoring standards and scorecard methodology, challenge business monitoring results to remain within risk appetite.
• Monitor and communicate new and amended third party related US regulations and communicate same to compliance and other partners.
• Evaluate third party risk assessment processes and content; monitor risk acceptances, overrides, exceptions, and issues; assess reasonability and accuracy of risk ratings; provide review and challenge.
• Monitor progress of issues management inventory, escalating when necessary.
• Provide independent assessment to verify businesses are following TPRM policy requirements or identify gaps.
• Supports the development, monitoring and reporting of third-party risk indicators (includes reporting and monitoring at enterprise and business levels, concentration risk, senior executive and Board reports)
• Supports second line TPRM US Sub-Committee
• Support Head, Third Party Risk Management in Participation in risk review or reporting forums and committees including Third Party Control Assessment Forum, Third Party Risk Oversight Committee and Modernization Program.
• Source, develop, nurture and train talent for the US organization
• Partner with other second line US Risk and Enterprise partners regarding data protection, resilience and recovery in relation to vendor management
• Provide review and challenge of RCSA vendor related controls, 1LOD US Vendor Monitoring and timely closure of risk assessment gaps.
• Manage US TPRM Program oversight to meet all regulatory expectations while maintaining positive working relationships with regulators
• Provide effective challenge for Third Party oversight and governance activities

Partner with US Third Party Risk Management to ensure:

• Third Party Risk Management objectives and Enterprise investments include vendor oversight and risk mitigation per US requirements.
• Work with control partners (Technology Risk, Information Security Risk Management, Privacy, legal) to ensure controls related to third parties are considered holistically across the bank within our policies, standards and reporting.
• Work with Enterprise Third Party to ensure vendor data is compatible and leveraged in GRC tool
• Work with IB oversight teams and Operational Risk Management to ensure effective vendor-related challenge is in place within the 1st line.
• Assess the effectiveness of the Third-Party Management Program and work with the Third-Party team to implement improvements as necessary.
• Regulatory and compliance programs' implementation of vendor related solutions.

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 10+ years related experience required
• Expert knowledge at the enterprise or group business level requiring a broad managerial and deep specialized knowledge of operational risk management issues at the enterprise, business, regulatory and industry levels
• Previous management experience
• Ability to coach, counsel, train, and lead staff
• Strong attention to detail with the ability to recognize and react to discrepancies
• Strong interpersonal skills including demonstrated conflict management and negotiation skills
• Proven project management skills for multiple, large projects
• Strategic planning and process management experience a must
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results
• In depth knowledge of financial services processes and workflows
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
• Excellent communications skills both written and verbal as well as the ability to develop business communications calling for specific action
• Effective presentation skills, including the ability to present to regulators, executive management and the Board of Directors
• Strong ability to influence the decisions and actions of others without express authority
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction
• Travel may be required

Preferred Qualification:

• Subject matter expert in Third Party Risk Management and requirements
• Superior US relationship management across a matrixed environment
• Skillful communicator and influencer to build relationships, advance decision making and affect change over time; demonstrates value
• Strong coach and developer of people with a demonstrated track record in talent management
• Prior second line Third Party Risk Management risk management and second line operational risk experience required.
• Prior experience with business continuity and resilience desired.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.