Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The role of CCR II, DDT, Intern Associate will support multiple teams across the organization. This role offers a unique opportunity to gain hands‑on experience by rotating across Sales, Marketing, Communications & Operations, providing broad exposure to how an end‑to‑end auto finance business operates & our unique culture at TD Auto Finance.

As a main portion of the role, you will perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role contributes to the growth of the business by developing and deepening new / existing relationships. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

This role will work closely with cross‑functional partners, support day‑to‑day initiatives, and contribute to projects that impact dealer relationships, customer experience, and operational efficiency.

Dedicated Dealer Team

• Create an exceptional dealer experience with every client interaction and contribute to the ongoing improvement of the overall dealer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions and with SLA.
• Create a legendary dealer experience at every interaction by quickly and promptly actioning and responding to dealer requests through email, fax and phone.
• Provide exceptional inbound and/or outbound service and/or advice support to dealers/partners on a range of moderately complex products and services.
• Identifies and resolves issues within discretion and authority on processes, transactions or escalates.
• Identify customer needs and determine solutions to customer problems.
• Adhere and follow our authentication process.
• Offer comprehensive product knowledge and guidance as it relates to your role.
• Dealer / DRM problems are managed appropriately the first time, escalating issues when necessary.
• Expected to meet the needs of dealers/partners by offering advice/guidance and accurate timely information.
• Complete a broad range of transactions (e.g., DWA, Lien Releases, Payout Quotes, as necessary) in an accurate and efficient manner.
• Identify dealer / DRM needs and determine solutions to dealer / DRM problems, particularly as it relates to TD Auto Finance products and services.
• Maintain clear and precise communications with all parties involved to maintain dealer satisfaction.

Income Verification

• Support Income Verification team with documentation review and process tracking
• Assist with data entry, quality checks, and reporting
• Gain exposure to credit and risk‑related processes within auto finance

Communications

• Assist with internal and external communications initiatives
• Support drafting, editing, and organizing communications content
• Help maintain shared resources, templates, and communication logs

General Responsibilities

• Participate in team meetings, training sessions, and project updates
• Maintain accurate documentation and follow established processes
• Adhere to TD policies, procedures, and confidentiality standards

Shareholder

• Contribute to the achievement of business objectives by maintaining strong customer service skills to support our JD Power, and LEI goals, maintaining a strong ability to support dealers and provide positive helpful guidance and care.
• Promote our business model through your interactions with our dealers, through your knowledge of our policies and procedures.
• Understand and apply operating policies and procedures.
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures.
• Escalate non-standard or high- risk transactions / activities, as necessary.
• Ensure documentation that is prepared / completed is accurate and accurately reflects client / business intentions and is consistent with relevant rules / regulations.
• Support and participate in process improvement opportunities.
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
• Be knowledgeable of and comply with Bank Code of Conduct and Ethics

Employee / Team

• Participate fully as a member of the sales team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Actively participate in weekly Service Observational coaching (SOC) and action planning
• Understands how the team integrates with others to accomplish business objectives.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to a Fair, positive and equitable environment that supports a diverse workforce.
• Function as a brand champion for your business area/function and the bank, both internally and/or externally

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):