Operations Analyst, Payment Investigations & Helpdesk (10 months)
Layer 6 AI
Work Location:
Singapore, SingaporeHours:
40Line of Business:
TD SecuritiesPay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
Payment Investigation & Helpdesk will partner with Correspondent Banking Clients as well as internal lines of businesses including Global Transaction Banking (GTB), Business Bank, Retail Bank, Wealth, Fraud, Sanctions, Global Anti-Money Laundering, and TRIMIS to ensure customer's money reaches its destination or helps retrieve funds if customer falls victim to fraud. The team is also responsible for collaborating with business partners and providing subject matter expertise for important projects such as the SWIFT Global Payment Initiative (GPI), implementation of Wire Payment Automated Fraud Detection application and the migration of retail branch Wire Payments to the Money-In Service Advisory (MISA) team.
Key responsibilities:
Provide first point of contact support for email and/or SWIFT correspondence and ensure all queries from both internal and external clients are acted upon in a timely and professional manner
Investigate payments messages that have issues within the payment process.
Complete investigations – report / escalate risk issues identified or process gaps.
Handle ad-hoc helpdesk and liquidity manager calls from internal stakeholders.
Seeking out efficiencies to build and cultivate an environment that challenges the status quo and adopts technology that helps improve workflow and processes.
Prioritize and manage own workload with minimal supervision to meet productivity and verification targets.
Demonstrate good teamwork and best practices to your colleagues by providing on-going feedback and guidance to help improve individual strength that leads to better business outcomes
Build and maintain relationships with others through clear communication, persuasive language and active listening.
Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
Assist in UAT, BCP testing and other ad-hoc projects as required
Job Requirements
Minimum 2 years of professional and relevant experience in payment investigation
Strong understanding of SWIFT messages
Risk awareness and attention to details / meticulous and strong follow-up skills
Knowledge of various systems such as PMG, Swift Alliance, IntelliTracs, AS400 would be an advantage.
Self-motivated individual with good time management skills
Team player and ability to multi-task in a fast-paced environment
Analytical and excellent attention to detail
Innovative mindset to improve processes to minimize risk and increase efficiency
Flexibility to work during public holidays (details to be discussed during interviews)
Working hours: 10.30am – 7.00pm / 11.30am – 8.00pm
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.