Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Senior Manager, Financial Crime Risk Management Training leads/manages a team of facilitators in the delivery of effective learning solutions and programs for a business or enterprise portfolio and/or specialized function and acts as a subject matter expert in own area of expertise. Ensures the team is on track with their objectives and output, efficiently meeting the goals of the supported portfolio and of L&D as a function.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a high performing diverse team of L&D facilitation and program support experts across multiple locations and work arrangements
• Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties

Education & Experience:

• Undergraduate degree or equivalent work experience
• 5+ years of experience
• Proven leadership experience, with the ability to effectively manage and develop a team of training professionals, prioritize tasks, and drive results in a dynamic and fast-paced environment

Preferred Skills:

• Design, develop, and deliver targeted training programs on financial crime risk topics, including AML, sanctions, anti-bribery & corruption, fraud, and other regulatory requirements.
• Customize content based on audience, risk level, and regulatory obligations, incorporating industry trends, enforcement actions, and internal policies.
• Develop engaging training materials that align with FCRM policies and global standards.
• Analyze training effectiveness using completion metrics, learner feedback, and knowledge assessments; recommend and implement improvements.
• Participate in training needs assessments in coordination with FCRM and business stakeholders to identify knowledge gaps and emerging risk areas.
• Support the implementation of regulatory remediation activities related to training commitments.
• Maintain thorough documentation of training initiatives, delivery, and controls to meet internal audit, regulatory, and Monitor expectations.
• Track and report on remediation milestones and BAU oversight metrics related to FCRM training.
• Collaborate with FCRM subject matter experts and business line partners to ensure training content is accurate, timely, and impactful.
• Provide advisory support and act as a liaison with business units for training delivery, communication strategies, and rollout logistics.
• Monitor industry developments, regulatory changes, and best practices to proactively update training content and methods.
• Contribute to strategic initiatives aimed at strengthening the culture of compliance and financial crime risk awareness across the organization.

Customer Accountabilities:

• Coaches and manages a team of facilitators to deliver timely, high quality consistent, creative, leading edge learning solutions through multiple delivery approaches that positively impact business and TD metrics in partnership with design/development, program evaluation & measurement
• Employs a business lens to focus on delivery outcomes and metrics, while providing counsel to LBP's, business and HR partners on operational and resource effectiveness, delivery of programs, and resourcing required to support annual learning and hiring plans
• Partners with business representatives and others within L&D to ensure comprehensive scheduling and resourcing for all supported L&D programs and curricula
• Ensures effective deployment of facilitation and program support resources to meet the needs of the businesses supported; conducting resource planning to ensure optimal utilization and minimize time spent on administration activities
• Proactively looks for ways to enhance learner experience while employing the optimal number of resources
• Ensures completion of facilitator scorecards and roster practices, and makes/implements recommendations to increase efficiency and optimizes utilization of resources
• Uses the delivery outcomes and metrics to ensure that the facilitators are receiving the capability advancement that they require to deliver effectively to the customer

Shareholder Accountabilities:

• Works closely with key business leaders to develop L&D plans, ensuring the optimal use of resources and leverages the Bank's operating model to maximize efficiency, effectiveness and scale
• Ensures optimal use of resources including budget to ensure primary focus on delivery/facilitation while balancing non-classroom accountabilities including business acumen, development and functional work
• Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly
• Consistently builds out facilitation capability within the team to enable a center of expertise
• Conducts reporting and/or meaningful analysis at the functional level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs
• Ensures regular and consistent observation and developmental coaching and feedback to increase overall facilitation and program support expertise, effectiveness and efficiency
• Implements, champions and coaches to consistent practices, processes and measures across the facilitation functions
• Provides deep subject matter expertise in facilitation including knowledge and modelling of external best practices, emerging trends, and vendors; consistently demonstrates best practices in facilitation
• Subject matter expert in facilitation of content across all delivery approaches (including virtual delivery); demonstrates deep subject matter expertise in L&D, learning technologies, comprehensive knowledge of practice of facilitation and strategic facilitation, demonstrated understanding of the principles of adult learning
• Manages business relationship to maintain a constant feedback loop on team's programs to ensure adequate transfer of learning and fulfilment of business objectives; ensures the feedback comes back from the field to the L&D function
• Application of solid knowledge of learning & development methodologies and the training value chain (assessment, design, development, delivery, measurement)
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments
• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborates to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives, ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams
• Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Occasional
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.