Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Client Engagement will report to the Senior Manager, Client Engagement and is responsible for collaborating to establish roadmaps and delivery of programs for Direct Investing, Easy Trade and Active Trader clients to support client education, amplify features and capabilities, and proactively engage clients with offers to drive business results in line with OKRs. They will be responsible to manage/lead development and/or execution of marketing plans/programs/projects/strategies in collaboration with various stakeholders across the Enterprise by designing and delivering solutions/insights in support of business results, client engagement and experience and ensuring adherence to TD's Code of Conduct and Ethics, Marketing/Brand standards, and G&C/Compliance/Regulatory requirements.

CLIENT

• Design, develop, and execute marketing solutions as a business lead to address business needs and strategies, supporting a positive client experience and alignment with internal standards and goals.
• Ensure initiatives are strategically sound and aligned with TD’s client experience and brand.
• Manage assigned projects end‑to‑end, from scoping and briefing through launch and fulfillment, in accordance with established processes, privacy, and governance standards.
• Provide subject‑matter expertise during project scoping and planning to guide recommended tactics and solutions.
• Partner with marketing teams to share client insights that inform effective briefs and solutions.
• Maintain clear, ongoing communication with stakeholders on project status, risks, changes, and escalations.
• Identify, escalate, and resolve issues or errors promptly in collaboration with management and partners.
• Capture and apply lessons learned to improve future initiatives.
• Maintain a strong understanding of TD businesses, products, policies, and processes to deliver effective, client‑centric solutions across the end‑to‑end client journey.
• Deliver actionable recommendations using insights from multiple internal and external data sources.
• Evaluate program effectiveness and impact against business results and OKRs.
• Build and maintain effective relationships with internal and external partners to support successful delivery.
• Manage scope changes and escalated issues to ensure timely and effective resolution.
• Identify and champion enhancements to marketing processes and services.
• Stay current on emerging strategies, capabilities, market trends, and key TD initiatives to drive innovation in client engagement.

SHAREHOLDER

• Prioritize and manage workload to meet service level, productivity, and quality expectations.
• Adhere to enterprise frameworks, methodologies, and standards applicable to the business area.
• Ensure programs, policies, and practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
• Exercise sound judgment and discretion in managing confidential information and correspondence; escalate issues appropriately.
• Identify, assess, and manage risks, ensuring timely resolution of escalated or high‑risk issues in alignment with risk appetite.
• Conduct internal and external research and analysis to support the development and delivery of presentations and communications to management and broader audiences.
• Perform meaningful analysis at the functional or enterprise level to assess program effectiveness, draw conclusions, and make informed recommendations.
• Monitor service delivery and productivity within the function and implement continuous process and performance improvements where opportunities exist.
• Apply subject‑matter expertise to provide guidance, direction, and support to partners and stakeholders.
• Actively manage relationships across business lines, corporate, and control functions to ensure alignment with enterprise and regulatory requirements.
• Stay current on emerging issues, trends, and evolving regulatory requirements, assessing potential business impacts.
• Promote a strong culture of risk management and control supported by effective, well‑governed processes.
• Work collaboratively with peers to reinforce Agile ways of working.
• Compile, monitor, and share performance metrics and insights with relevant stakeholders.

EMPLOYEE / TEAM

• Contribute as an engaged team member, supporting a positive, inclusive work environment that promotes collaboration, innovation, and high‑quality outcomes.
• Provide thought leadership and subject‑matter expertise within area of responsibility, supporting knowledge sharing and capability building across the team and business unit.
• Maintain and continuously develop knowledge of the business, emerging trends, tools, and techniques relevant to the role.
• Participate actively in performance management and development activities, including cross‑training and skill development.
• Communicate clearly and proactively to keep team members and stakeholders informed of project status, priorities, and relevant developments.
• Support team capability development through mentorship, coaching, and sharing best practices and experiences.
• Build and maintain strong, productive relationships with internal and external partners to support effective collaboration and delivery.
• Contribute to a fair, respectful, and equitable environment that supports diversity and inclusion.
• Act as a brand ambassador for the business area and the bank, both internally and externally.

BREADTH & DEPTH

• Manages multiple marketing projects / programs / initiatives of moderate scope and complexity
• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Leads cross-functional projects or initiatives
• Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
• Solve or may lead others to solve complex problems; lead efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Impact the achievement of sub-function or business line objectives within the area they are accountable for
• Communicate difficult concepts; convert information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Work autonomously as the lead and guide others within area of expertise
• Support peer development within team

Job Requirements

• Undergraduate degree and/or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience
• Self-directed investing experience would be an asset
• Client facing experience would be an asset
• Agile Methodology and project management experience considered an asset
• CIRO Supervisor registration or CIRO registration would be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):