Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$115,600 - $163,200 CADThis role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ServiceNow Architect (Workflows, Integrations & Innovation)

The solution architect is responsible for designing and delivering advanced ServiceNow solutions across workflows, integrations, custom scoped applications, and emerging platform capabilities such as Workflow Data Fabric and Now Assist. This role ensures that cross-functional processes are automated, APIs and integrations are robust, and the platform evolves in step with business objectives. It will also support the enablement of new Platform applications, modules and capabilities to drive our innovation strategy.

KEY ACCOUNTABILITIES

• Solution Design – Architect end-to-end workflow solutions leveraging Flow Designer, IntegrationHub, and custom scoped applications.
• Platform & Integration Architecture – Design and govern REST/SOAP APIs, Scripted REST APIs, MID Server integrations, and Workflow Data Fabric configurations that connect ServiceNow to enterprise systems
• AI & Automation – Lead adoption of Now Assist (generative AI), Virtual Agent, Predictive Intelligence, and advanced automation patterns to accelerate service delivery and reduce manual effort
• Technical Leadership – Partner with Architecture Team to define development standards for custom scoped apps, Script Includes, Business Rules, and Update Sets; mentor developers on platform best practices and upgrade readiness
• Roadmap Strategy – Partner with leadership to define a 3-year platform roadmap focused on new feature adoption, integration expansion, and Now Platform innovation (e.g., Now Assist, App Engine, Workflow Data Fabric)

EDUCATION & EXPERIENCE

This is not an entry level position. High performing architects would possess:

• 7+ years of ServiceNow experience with at least 3-4 years specifically in architectural design
• Experience with large-scale workflow automation, IntegrationHub, custom scoped app development, or platform-wide rollouts preferred
• Mastery of JavaScript, Glide API, IntegrationHub, REST/SOAP APIs, and Flow Designer
• Deep understanding of ITIL v4 Frameworks

Required Certifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) at a minimum, Certified Master Architect (CMA) preferred
• Certified Implementation Specialist (CIS) – IntegrationHub or App Engine preferred
• Micro-Certification – Now Assist, Flow Designer preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet