Work Location:

London, United Kingdom

Hours:

35

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Role Summary

The Lead Audio Visual Engineer is a senior individual contributor engaged on a fixed term basis to provide enterprise level ownership and technical authority for audiovisual and collaboration technologies across the London office estate. The role is accountable for the stability, resilience and risk management of AV platforms supporting executive leadership, client engagement, and business critical operations.

Operating with significant autonomy, the role defines standards, governs design, and supports strategic improvement initiatives, while acting as the final technical escalation point for complex and high impact AV issues. The role also ensures continuity of knowledge, documentation, and service capability throughout the contract term.

Scope and Complexity (Level 9)

• Owns enterprise-wide AV standards and service direction for the London estate.
• Acts as the single point of technical authority for collaboration and AV platforms including Cisco, Webex, Neat Boards and Crestron ecosystems.
• Accountable for AV solutions supporting executive leadership, board level meetings, client, and regulatory forums where failure would create material reputational, financial or compliance risk.
• Leads the technical design, approval and oversight of AV room builds, refreshes and strategic upgrades.
• Influences vendor strategy, tooling, investment decisions, and long-term AV roadmaps.
• Provides functional leadership and technical governance across AV engineers and support teams without formal line management.

Key Accountabilities

• Define and own AV technology standards, architectures, and service models for enterprise use.
• Lead Tier 4 level incident response for major AV outages and systemic service failures.
• Act as the final technical escalation point for AV and collaboration issues.
• Drive proactive risk identification, control effectiveness, and service resilience for AV platforms.
• Partner with Senior Technology, Networks, Facilities and Business Management stakeholders on strategy, funding, and prioritisation of AV initiatives.
• Oversee vendor performance, solution design quality, and adherence to enterprise standards.
• Provide expert guidance and mentoring to AV and Workplace Technology engineers.
• Ensure compliance with security, operational risk, and audit expectations.

Knowledge and Experience

• Extensive experience operating as a senior specialist within enterprise AV or Workplace Technology environments.
• Deep expertise in Cisco collaboration platforms and Webex at scale.
• Advanced hands-on experience with Neat Boards and modern collaboration ecosystems.
• Expert level knowledge of Crestron control systems, integration, and optimisation.
• Strong understanding of AV, network, and infrastructure dependencies in regulated environments.
• Proven record of influencing standards, senior stakeholders, and technology direction.

Recommended Job Family (Primary)

Workplace Technology and Collaboration Services

Rationale

• Clearly positions AV as a core workplace capability, not generic IT support.
• Aligns naturally with collaboration platforms such as Cisco, Webex, and meeting room technologies.
• Supports Level 9 accountability for enterprise standards, executive services, and material risk outcomes.
• Commonly accepted by HR for senior End User and Workplace Technology specialists.

Role Summary

The Senior Technology Specialist II AV Engineer is an advanced individual contributor responsible for the strategic operation, stability and evolution of enterprise audiovisual and collaboration platforms across the London office estate. The role is accountable for complex AV environments supporting executive leadership, client engagement and business critical operations.

The role operates with significant autonomy, acts as a recognised subject matter expert, influences standards and roadmaps, and contributes to risk management, resilience and service optimisation across workplace technology platforms.

Scope and Complexity

• Owns complex, high impact AV estates across multiple buildings, floors and room types.
• Acts as the London lead and escalation point for AV and collaboration technologies.
• Supports and safeguards executive, regulatory and client facing meetings where failure would create material operational or reputational risk.
• Influences service strategy, standards, tooling and vendor engagement for AV technologies.
• May provide functional guidance to junior engineers without formal line management responsibility.

Key Accountabilities

• Provide Tier 3 engineering support for audiovisual and collaboration platforms, including Cisco, Webex, Neat Boards and Crestron based systems.
• Act as the technical authority for AV design, build, deployment and support decisions within the London estate.
• Lead incident response and root cause analysis for major AV outages or recurring service failures.
• Deliver and oversee white glove AV services for senior leadership, board level, regulatory and client engagements.
• Partner with Networks, End User Technology, Facilities and vendors to deliver AV refreshes, expansions and strategic improvements.
• Define, maintain and enforce AV standards, documentation, room profiles and operational controls.
• Identify, assess and proactively mitigate AV related risks, raising material issues in line with risk and control expectations.
• Provide mentoring, technical guidance and escalation support to other AV and technology support staff.

Knowledge and Experience

• Extensive experience supporting enterprise AV environments, ideally in a regulated or financial services context.
• Deep expertise in Cisco collaboration technologies and Webex platforms.
• Strong hands on experience with Neat Boards and modern collaboration room solutions.
• Advanced knowledge of Crestron control systems, including configuration, troubleshooting and optimisation.
• Strong understanding of AV networking, dependencies and integration points with enterprise infrastructure.
• Proven experience operating in controlled, risk aware technology environments with documented standards.

Autonomy and Decision Making

• Operates independently within defined strategic and risk frameworks.
• Makes technical decisions with material impact on service availability, user experience and operational risk.
• Accountable for escalating significant risks, control gaps or service failures appropriately and promptly.

Contract Purpose

The Lead Audio Visual Engineer (Fixed Term Contract) is a senior specialist role engaged to provide enterprise level ownership, stability and leadership for audiovisual and collaboration technologies across the London office estate for a defined period.

The role holds accountability for the performance, resilience and risk management of AV platforms supporting executive leadership, trading activity, client engagement and regulatory obligations, while ensuring continuity of knowledge, standards and service capability throughout the contract term.

Key Responsibilities

Enterprise AV Ownership

• Act as the senior technical authority for audiovisual and collaboration platforms including Cisco, Webex, Neat Boards and Crestron.
• Own and maintain AV standards, room profiles and support models across the London estate.
• Provide expert input into AV strategy, roadmap planning and technology refresh activities during the contract term.

Operational Stability and Risk Management

• Ensure reliable operation of AV services supporting executive, board level, client and regulatory meetings.
• Lead response to high severity AV incidents and systemic service issues, including root cause analysis and remediation.
• Proactively identify and mitigate operational, security and reputational risks associated with AV platforms.
• Ensure compliance with security, audit and operational control standards.

Design, Delivery and Governance

• Provide technical oversight and approval for AV room builds, upgrades and refurbishments.
• Partner with Networks, Workplace Technology and Facilities teams to deliver AV improvements aligned to enterprise architecture.
• Maintain clear and current documentation covering AV designs, standards and service processes.

Leadership and Knowledge Transfer

• Act as the senior escalation point for AV engineers and support teams.
• Provide functional leadership, mentoring and technical guidance to uplift internal capability.
• Ensure structured knowledge transfer, documentation handover and continuity planning at contract end.

Mandatory Skills and Experience

• Significant experience operating as a senior AV or Workplace Technology specialist in enterprise environments.
• Deep expertise in Cisco collaboration technologies.
• Strong enterprise experience supporting Webex platforms.
• Hands on experience with Neat Boards and modern collaboration room solutions.
• Expert level knowledge of Crestron control systems and integrations.
• Strong understanding of AV, network and infrastructure dependencies.
• Proven experience supporting executive, client and business critical meetings.

Desirable Skills

• Experience working in regulated or financial services environments.
• AV manufacturer certifications such as Cisco or Crestron.
• Experience supporting large scale meeting room estates.

Education

• Degree, professional qualification or equivalent experience in Audio Visual Engineering, Technology or a related discipline.

Personal Attributes

• Authoritative and credible with senior stakeholders.
• Strong sense of ownership and accountability.
• Structured, disciplined and detail focused.
• Committed to maintaining service continuity and reducing key person dependency.

Who We Are

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.