Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$185,000 - $275,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Senior Vice President, Wealth National Office (WNO), the Vice President, Enablement sets the strategic direction for Wealth Clients and Colleague Experiences. This role oversees client product offerings through comprehensive investment research, stewards client and colleague experience strategies, manages regulatory complaint resolution, drives process optimization and change management, leads expense and event management, and ensures oversight of third-party products and stakeholder relationships. The VP Enablement collaborates across business units to establish KPIs, implement productivity mandates, and foster integrated solutions while maintaining shared service functions and clear interaction models across Wealth businesses.

Key Accountabilities include:

• Set the strategic direction for Wealth Clients and Colleague Experiences and oversees all client product offerings via comprehensive investment research to inform decisions for Shelf Management.

• Steward the Client Experience Strategy for Wealth, providing best in class standards and LEI measurement tactics while elevating client experience insights to drive client obsession throughout Wealth

• Ensure CARES function handles all regulatory complaints and escalated service complaints are handled through internal client resolution process, including fulfillment and compliance to applicable regulatory obligations associated with TD's complaint handling process

• Development, socialization, and execution of pan-Wealth Process Ownership and Optimization strategies enabled through digitization and automation tools and capabilities to enhance business efficiency.

• Ownership of Wealth's Change Management Practice, establishing best-in-class Change Management Practices to support initiatives and all aspects of change across Wealth

• Steward the pan-Wealth Communications strategy to support the vision and strategic direction of the Wealth business through annual planning, consistent standards and execution, from development to distribution

• Ownership of the strategic roadmap of Colleague and Client Events, providing best in class event management support for key Wealth events through effective oversight and management

• Lead the Colleague Experience Strategy for Wealth including Career & Learning, Reward & Recognition, Inclusion & Diversity and Wellness while also leading the efforts for TD Wealth's onboarding and early talent programs

• Own Expense Management for Wealth through delivery of P&L savings from a roadmap of productivity and efficiency opportunities allowing Wealth to maximize its investments and optimize profitability.

• Accountable for oversight and due diligence of all 3rd party products available to Wealth Clients including investment product recommendations and ongoing monitoring for approved distribution

• Manage stakeholder relationships with senior leaders across Wealth on Client Strategy & Experience

• Collaborate with Wealth businesses to establish KPIs and deliver productivity mandates

• Develop strong relationships with Enterprise COEs and adoption of best practices (Vendor, Change Management)

• Partner with business leads to build an integrated solution in order to deliver on CRM3

• Build strong centralized shared service function with clear mandate to broadly support across Wealth

• Establish clear interaction model with all Wealth businesses to purify mandate and minimize overlap (i.e., investment research, client strategy)

Requirements / Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field; MBA or relevant graduate degree preferred.

• Minimum 10 years’ experience in wealth management or financial services, with at least 5 years in a leadership role.

• Proven track record in developing and executing client experience strategies, including measurement and improvement of client satisfaction metrics (e.g., LEI).

• Demonstrated expertise in process ownership, optimization, and leveraging digitization/automation tools to drive business efficiency.

• Strong experience in change management, with ability to lead and embed change management practices across multiple business units.

• Excellent communication and stakeholder management skills, with ability to influence and collaborate with senior leaders and cross-functional teams.

• Experience in managing expense and productivity initiatives, including P&L responsibility, and maximizing investment returns.

• Ability to oversee due diligence and ongoing monitoring of third-party products and vendors in a wealth management context.

• Experience in leading colleague experience programs, including talent development, diversity & inclusion, and wellness initiatives.

• Strong analytical, strategic planning, and problem-solving skills, with a focus on driving innovation and continuous improvement.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet