Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Governance & Control

Pay Details:

$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ITM Investigations are conducted when there is concern that an employee knowingly or through negligence has created risk to our customers or the bank. This could be through improperly accessing or misusing data, facilitating illegal external activities, cyber or IT abuse or severe physical threats.

At the completion of the ITM Investigation QC performs an inline review prior to case closure to ensure accuracy and completeness in accordance with published guidance and standards.

QC employees must be subject matter experts on ITM Investigations so that they can identify when there are inaccuracies or incomplete case work.

Job duties include:

• Perform a holistic review of the ITM Investigations cases in the ITM system of record to ensure adherence to published guidance and standards

• Complete a QC review script with results of holistic review

• Identify errors within ITM Investigations cases when applicable

• Provide concise feedback to the ITM Investigator so that the case errors can be corrected

• Validate case errors are corrected

• Collaborate with ITM Investigator on error disputes

• Calibrate with ITM QC colleagues to ensure consistency in QC reviews

• Update QC review scripts when published guidance and standards update

• Complete QC within established SLA and highest level of quality

• Assist QC leadership with additional projects or tasks as needed

• Assist with data validations for QC results reporting

• Assist with reconciliation of QC reviews completed

• Stay informed and knowledgeable on all published guidance, standards and technology in scope for QC

• Identify themes or trends in errors and raise to leadership when applicable

• Identify opportunities in published guidance and standards that could provide more clarity to reduce errors

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet