Position Summary

We’re hiring an experienced designer to join our Market Solutions Design Team. This is a client-facing role, responsible for participating in or leading workshops to help define problems and scope solutions with our partners in healthcare and the consumers who need them. As a Senior Designer, you’ll be involved in the full life-cycle of the design of customer solutions and bring a user-focused lens to compliment the customer’s business objectives.

This is a relatively new team so there is a high degree of opportunity for shaping processes and collaboration models.

Responsibilities

• Support the Growth and Product Marketing teams in creating and maintaining/updating demos, ensuring they tell compelling stories of user and business value with the most up-to-date designs across the platform.
• In late and post-sales stages you will help drive the collaborative process by which key customer and user problems are defined and scoped, leading workshops and feedback sessions to define/clarify target audience, business and user goals, desired outcomes, user scenarios, flows, and journeys.
• Work with the customer to identify potential areas of customization that align with business and user objectives, and collaborate with internal and external stakeholders/teams ) to craft an experience that creates a unique experience for their members.
• Partner with the insights team to drive or conduct research that will improve our understanding of the customer’s target user and/or market in order to develop a more effective solution.
• Identify gaps in current capabilities and in some cases lead discovery/concepting work to scope the initial design approach.
• Create prototypes and/or mockups for the purpose of communicating and gathering feedback from internal and external stakeholders.

Preferred Qualifications

• 5+ years hands-on experience in product design and/or design strategy
• Strong understanding of healthcare in the US and its competitive landscape
• Passion for using design thinking to improve people’s health and overall wellness
• Ability to develop deep understanding of customer / user needs and interpret
  their intent, and ability to recognize when additional research is needed
• A proven track record of delivering highly optimized experiences that drive
  engagement
• Demonstrable design skills in user flows, journey mapping, prototyping,
  and workshop facilitation
• End-to-end experience with all aspects of the design process from conception
  through detailed delivery
• Experience working empathetically and collaboratively across different teams and
  disciplines