About the team

SHIELD (Security, Help, Identity, Experience, Lifecycle, Delivery) is Zillow’s unified force driving resilience, risk reduction, and best-in-class employee and customer experiences across corporate systems and security platforms. From Identity & Access Management to End-User Support, from Information Security to Zillow Home Loans, SHIELD safeguards and enables Zillow’s scale and innovation.
You will join a high-impact team that spans Information Security, Application Security, Risk Management, Identity & Access Management (IAM), End-User Support, the Zillow Fulfillment Center (ZFC), Employee Experience, and corporate IT programs—enabling and accelerating how Zillow builds securely, works productively, and grows responsibly.

About the role

As the Senior Manager, Technical Program Management within SHIELD, you will lead a team of experienced Technical Program Managers and Program Managers who orchestrate execution across complex, multi-disciplinary technology and risk domains. Reporting directly to the VP, CISO, this leader will serve as a force multiplier—elevating operational excellence, driving strategic alignment, and ensuring programs deliver measurable business outcomes at scale.

You will be expected not just to manage execution, but to set vision, influence senior leaders, and build an empowered team that thrives in a fast-moving, high-stakes environment.

Lead with Impact: Manage and inspire a high-performing team of TPMs/PMs; create clarity, accountability, and engagement around ambitious goals.
Set Strategy & Drive Alignment: Partner deeply with SHIELD leaders and senior stakeholders to define priorities, translate strategy into execution, and ensure alignment across Security, IT, Risk, and Fulfillment portfolios.
Elevate Execution Excellence: Build scalable and repeatable TPM frameworks that deliver secure, employee-centric outcomes while improving velocity, predictability, and stakeholder trust.
Influence at Scale: Act as connective tissue between engineering, compliance, operations, and executive leadership; shape roadmaps, influence resourcing, and unblock delivery across the enterprise.
Enable Decision-Making: Design governance models, communication frameworks, and executive-ready reporting that drive transparency, surface risks, and accelerate resolution.
Anticipate & Adapt: Identify systemic risks and emerging dependencies early; partner with leaders to mitigate challenges before they become blockers.

Responsibilities:
People Leadership: Recruit, mentor, and grow TPM/PM talent; set clear performance expectations, foster psychological safety, and build career pathways aligned to Zillow’s mission.
Program Execution: Lead multi-functional programs across Security, Risk, End-User Experience, and IAM; ensure outcomes are measurable, secure, and sustainable.
Strategic Planning: Drive operational planning cycles; set objectives that balance resilience, productivity, and innovation.
Governance & Reporting: Establish portfolio-level dashboards, metrics, and executive briefings to track performance, outcomes, and enterprise risk.
Cross-Functional Collaboration: Forge strong partnerships across Engineering, Legal, People & Places, Procurement, and Finance to ensure broad alignment and accountability.
Policy & Influence: Contribute to enterprise policy and process evolution, ensuring SHIELD’s mission to protect, support, and enable Zillow is embedded into company-wide practices.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

Proven Leader: 10+ years of program management experience, with at least 4 years leading TPM/PM teams in fast-moving, complex organizations.
Strategic Operator: Demonstrated success steering large-scale initiatives across cybersecurity, IT, risk, compliance, or regulated industries (fintech, real estate, lending).
Executive Influencer: Adept at building trust with executives, engineers, and business leaders; skilled at aligning diverse stakeholders on critical decisions.
Technically Fluent: Strong technical acumen with the ability to interface credibly with engineers and translate complex requirements into actionable frameworks.
Portfolio Mindset: Deep understanding of portfolio/program management in both agile and hybrid environments, with the ability to scale frameworks across diverse teams.
Outcome-Oriented: Passionate about scaling systems, reducing risk, enabling teams, and delivering measurable business impact.
Forward-Looking: A strategic thinker who anticipates complexity, identifies systemic risks, and builds resilience into plans.
Communicator & Connector: Exceptional ability to communicate across technical and non-technical audiences; adept at shaping narratives for executives, boards, and teams.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.