About the team

As a part of the Zillow Home Loans team, you will play an active role in providing best-in-class service to help customers achieve an optimal closing experience. As a Post-Closing CD Specialist, you will help reconcile the final version of the Closing Disclosure, including post-funding revisions, to ensure we’re providing each customer an exact record of their mortgage transaction, and meeting all compliance requirements.

About the role

You will help support our adherence to providing a Closing Disclosure (CD) prior to closing, at closing, and after their loan has funded, to each mortgage customer. Ideally, each version of the CD is more accurate than the last. It’s the lender’s responsibility to reconcile one final version of the CD with the settlement agent, to ensure a completely accurate record is provided to the customer, and retained in the loan file.

• Monitor and remedy any requests to the PCCD Inbox within service level agreements. These may include:

  • Investor conditions presented by the Post Closing team

  • Audit reviews of findings and cures from the compliance group

• Monitor findings for trends in tech or process failures, and submit data to affected teams for review and remediation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $22.20 - $33.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.Actual amounts will vary depending on experience, performance and location.

Who you are

• Proficient understanding of TRID – Timing, tolerances, and disclosures.

• Ability to review historical disclosures to identify discrepancies and violations, and to provide clarifying responses to various groups (Compliance, Investors, Post Closing).

• Highly proficient in Encompass operation and functionality

• High level understanding of finance fee calculation, APR review, fee placement, etc.

• Ability to handle high volume and ensure SLAs are met.

• A highly detailed critical thinker to reconcile data discrepancies on documents.

• Ability to multitask

• Experience in mortgage, preferably in a compliance or disclosure role.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.