About the team

The IAM Provisioning Admin is a hands-on identity operations professional responsible for the provisioning, modification, and deprovisioning of user access across enterprise applications and systems. This role is essential to enforcing the organization’s access control standards, meeting regulatory requirements, and ensuring the accuracy and efficiency of identity lifecycle processes.
Provisioning Admins are the front-line executors of identity governance, ensuring access is granted swiftly, precisely, and in full compliance with defined policies and security frameworks.

About the role

Access Fulfillment & Identity Lifecycle

• Provision, update, and revoke user access for systems such as Okta, Active Directory, and regulated business applications based on HR inputs and approved access requests.

• Process identity changes for joiners, movers, and leavers according to standardized workflows and service-level expectations.

• Assign users to appropriate roles and groups by applying established RBAC models.

Tool & Platform Operations

• Operate and manage provisioning activities through identity systems including Okta, Active Directory, ServiceNow, and Workday.

• Maintain complete, accurate, and auditable logs of all provisioning-related transactions.

Access Issue Resolution

• Resolve access-related service tickets, login issues, and permission discrepancies.

• Partner with application and support teams to troubleshoot and correct identity provisioning errors.

Audit & Compliance Support

• Support internal and external audits by gathering evidence, identifying gaps, and remediating exceptions.

• Conduct recurring user access reviews for regulated applications to ensure ongoing compliance with entitlement policies.

• Document and confirm access levels as part of formal compliance attestations (e.g., SOX, ISO 27001).

• Collaborate with compliance teams to ensure provisioning activities align with regulatory expectations and audit standards.

Process Integrity & Documentation

• Maintain and routinely update standard operating procedures (SOPs) for provisioning activities.

• Ensure documentation accurately reflects the current provisioning logic, particularly as application capabilities and access requirements evolve.

• Coordinate with application owners, IAM Analysts, and IAM Engineers to incorporate application updates into documented processes.

• Identify and escalate manual pain points to support automation and efficiency improvements.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 2+ years of experience in IT provisioning, Service Desk operations, or identity lifecycle management.

• Hands-on experience managing access in Okta, Workday, and Active Directory.

• Solid understanding of access control principles such as least privilege and RBAC.

• Working knowledge of compliance-related access processes, including attestations and audit documentation.

• Demonstrated ability to provide strong customer support and user communication, including resolving access issues through direct interaction with employees.

• Familiarity with regulatory frameworks (e.g., NIST, SOX, ISO 27001).

• Strong documentation skills and attention to operational accuracy.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.