Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Dublin.

At LinkedIn, our approach to flexible work is centred on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

As a Global Enablement Lead, you are responsible for driving high-impact, scalable field enablement solutions for the Global Business Organization, supporting our Customer Success & Services organization. Solutions include go-to-market Customer Success motions, Customer Success skills development, product launches, and other key global business priorities.

The Customer Success and Services Organization’s mission is to be the foremost trusted partner in accelerating value for our customers throughout every point of the customer lifecycle.

Responsibilities:

• Act as lead subject matter enablement expert for large, complex, multi-quarter and multi-year initiatives requiring learning programs and change management to enable the field.
• Work closely with partners within enablement (Learning Design, Customer Success Enablement, Program Operations) and across the company (Product Marketing, Member & Customer Success Operations) to develop and recommend seamless, comprehensive enablement programs that are grounded in our core value-focused skills and are aligned to business goals.
• Align all programs and initiatives with key business priorities and performance targets.
• Use analytically driven insights to evaluate, validate and optimize programs based on business impact
• Ensure effective change management and communication strategies are established across programs, including regionally, to ensure increased awareness and adoption, buy-in and engagement across the broader Enablement and Sales organizations.
• Communicate up and across, ensuring global leaders have awareness and understand impact of programs, and provide Sales Performance Consulting team members with the necessary tools to activate your programs across regions and segments
• Up to 20% travel may be required
  
  
  

Qualifications

Basic Qualifications:

• 3 + years of experience leading complex multi-stakeholder programs
• 4 + years of experience in related fields (Customer Success, Sales, Enablement, OnBoarding, Consulting, or L&D)
  
  
  

Preferred Qualifications

• Leads with Operational Excellence: Creates clear priorities mapped back to business objectives, manages effectively under tight deadlines, and ensures clarity for all stakeholders. Drives operational processes and structure through scoping, executing, reporting and analyzing program impact
• Leads Through Change: Successful record of leading organizational change. Experience leading change for sales preferred.
• Leads in Decentralized Environments: Previous leadership success in highly decentralized organizations, which require collaboration, consensus, and a high degree of influence to be successful.
• Communications management: Demonstrated ability to coordinate and communicate the appropriate messages to the right audiences when managing change. Ability to ensure all stakeholders have the information they need when it is needed.
• Demonstrates Business and Sales Acumen: Previous experience owning programs and acting as the business expert when working with partners to develop learning experiences. Ensures programs are highly relevant to sales and the line of business.
• Learning program design and management: Experience with the design and build of learning programs including exposure to creating learning objectives, learning experiences, and program management.
• Experience managing relationships and partnering with cross-functional teams to roll out large enablement programs at scale
• Brings Innovative and Creative Mindset: Experience in bringing creative, out-of-the-box solutions to drive innovative and engaging enablement programs that solve for the skill requirements needed in the most effective way.
• Drives organizational performance and learning by expertly facilitating engaging, outcome-focused sessions that empower Customer Success teams with the skills, tools, and confidence to excel
  
  
  

Suggested Skills:

• Stakeholder Management
• Program Management
• Enablement
• Change Management
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.