We are seeking experienced community management and social-intelligence professionals (social media managers owning moderation and reporting) to provide expert insight as part of a project for our AI Marketplace. No preparation required - just your real-world experience.

This is a one-time, paid, project-based interview engaged on a contract basis - not a full-time role.

Location: U.S.-based experts only

Engagement: One-time, project-based interview

Work Type: Remote

Estimated rate: $110/hour (prorated for the 30-minute task)

What You'll Do

You'll complete a ~30-minute recorded AI-led video interview where you explain how you actually do your work in practice.

This interview will focus on:

• Triaging comments, direct messages, mentions, reviews, leads, customer issues, and potential crisis signals
• Applying response SLAs, approved language, moderation policies, after-hours coverage, and cross-functional escalation paths
• Building social-listening queries, tuning noise, monitoring competitors, investigating anomalies, and tracking brand health
• Creating recurring reports and dashboards for social and creator performance, sentiment, engagement, and downstream outcomes

You will be asked to explain workflows specifically within: inbound monitoring, classification, response, moderation, routing, escalation, social listening, anomaly investigation, reporting, and decision support.

You should only apply if you can confidently walk through these areas step-by-step based on your own experience and respond to AI-led interview questions with depth, clarity, and real-world examples.

What We're Looking For

• 5+ years in community management, social customer care, social media operations, moderation, social analytics, or social listening
• Direct, hands-on experience in inbound monitoring, classification, response, moderation, routing, escalation, social listening, anomaly investigation, reporting, and decision support
• Experience making or influencing decisions related to response strategy, moderation actions, crisis thresholds, escalation ownership, metric definitions, anomaly diagnosis, and reporting insights
• Familiarity with tools such as: Sprinklr, Sprout Social, Khoros, Brandwatch, Talkwalker, Meltwater, Salesforce, Zendesk, Google Analytics, Tableau, Power BI, and Excel
• Strong ability to clearly explain workflows, decisions, and reasoning
• Experience owning or directly executing these workflows in a real production environment
• Experience working in a cross-functional marketing, social media, creative, communications, legal, customer care, or analytics environment

About the Interview

The interview is designed to elicit step-by-step explanations of real workflows and decision-making processes, with an emphasis on detailed, experience-based responses rather than high-level summaries.

This is a project-based engagement. Selected participants will be paid for completing a recorded AI-led video interview; hourly rates are estimates based upon anticipated time of completion. Participants will control their own schedule, provide their own tools to complete the interview, and may participate in other opportunities as they choose.

Once you complete the interview, we'll send your video recording and transcript, along with AI-generated insights, to the internal research team and AI lab partner. This data will be used to generate a structured list of tasks associated with your profession and for AI model improvement.

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