Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools.

Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount.

The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth.

Learn more about Noibu at www.noibu.com.

About the Role

We're a growing B2B SaaS company hiring a senior, hands-on Revenue Operations leader to own our systems, analytics, and automation stack end to end. You'll inherit a live operation — including Salesforce, commissions processes, and a portfolio of reporting and automation projects — and you'll have the mandate to clean it up, modernize it, and build it into something the business can scale on.

This is a founding-level IC role reporting directly to the CEO. You'll have a seat at the table on how our revenue engine operates, unusual visibility into company strategy, and the autonomy to make architectural calls without layers in between. It's ideal for someone who wants full ownership, direct executive partnership, and is excited to use modern AI tooling aggressively to punch well above a traditional one-person ops function.

What You'll Own

Salesforce administration and infrastructure

Full ownership of Salesforce — users, permissions, data model, workflows, automations, page layouts, validation rules, and integrations

Lead a focused data hygiene and workflow simplification effort in your first 90 days

Build and maintain Salesforce workflows for renewals, stage alerts, Closed Won → billing/finance sync, and churn warnings

Administer the broader GTM stack — including Outreach/Nook, ChurnZero, Rillet, and related enrichment and analytics tools — and own vendor relationships

Automation and integration projects (GTM engineering)

Use AI tooling — Claude, Cursor, Clay AI, native CRM AI — aggressively to ship automation faster than a traditional ops team

Lead the Renewal Process Automation project — a self-serve customer subscription portal integrated with Salesforce to support auto-renewals

Recreate and maintain Clay enrichment workflows for contacts and accounts

Automate ICP / TAM enrichment and tagging in Salesforce

Automate recurring reports currently run manually

Reporting and dashboards

Maintain and evolve core Salesforce dashboards — TAM, Marketing, Expansion Opportunities, CS Segment, and new dashboards as the business requires

Build new reporting as the business evolves, including cohort dashboards tracking customers onboarded on new product lines

Partner with Finance on end-of-quarter Salesforce/Finance cohort reconciliation and ad hoc reconciliation between Salesforce and other systems

Produce the data and analysis that informs CEO, board, and leadership decisions

Commissions

Run monthly AE and CSM commissions processes end to end

Identify opportunities to simplify, standardize, or automate commissions calculation over time

Process, enablement, and ownership transitions

Own the tech onboarding process for new AEs and CSMs — tool access, comp letter integration, documentation

Take ownership of the full GTM software stack (Salesforce, Outreach/Nook, and others) as admin of record

Maintain and optimize ongoing system documentation and operational runbooks

Partner with Sales, CS, Marketing, and Finance leaders to translate business needs into systems and reports

What We're Looking For

Required

Demonstrated fluency with AI tooling (Claude, ChatGPT, Cursor, Clay) as part of your daily workflow — you should already be using these tools to ship faster; AI Native

5+ years of revenue operations experience in B2B SaaS, with at least 2–3 years as a hands-on Salesforce administrator

Salesforce Administrator certification; strong Flow and declarative automation skills

Proven ability to clean up a complex Salesforce instance — comfortable making architectural calls on data model, field rationalization, and workflow simplification

Experience with Salesforce integrations, DocuSign, and CPQ workflows

Experience running commissions or equivalent finance-adjacent operations work with accuracy and accountability

Strong analytical skills — comfortable building complex reports and dashboards in Salesforce; comfort with SQL or willingness to ramp quickly

Excellent documentation habits and written communication

Executive presence — comfortable partnering directly with senior leadership, communicating tradeoffs, and owning outcomes

High ownership mindset — comfortable being the only dedicated ops person and setting your own priorities

Light scripting ability (Python, JavaScript) or comfort pairing with AI to produce working code

Nice to have

Experience with billing systems or subscription portal architecture

Hands-on Clay experience for account and contact enrichment

Experience integrating third-party data sources into Salesforce

Previous "first RevOps hire" or founding-ops experience at a Series A or B company

Experience with usage-based or hybrid pricing models

Familiarity with Metabase, Mixpanel, Hightouch, Census, or similar analytics and reverse ETL tools

125000 - 175000 CAD a year