Senior Client Success Manager, Perpetua
Perpetua
About Flywheel
Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value and champion world-class client experiences. If you thrive at the intersection of data, technology and client success and want to make a significant impact at a high-growth SaaS company, this role is for you.
In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically.
What you'll do:
Client Success & Strategic Account Management:
- Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value.
- Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform.
- Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights.
- Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy.
- Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
- Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories.
Team Influence:
- Support the hiring, onboarding, and coaching of team members by providing feedback that accelerates growth and performance.
- Model effective client success best practices while contributing to training development and offering guidance on strategic account management.
- Foster a culture of excellence, continuous improvement, and cross-functional collaboration across the organization.
Who you are:
- 4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
- Highly analytical, with a track record of building consultative partnerships; skilled at understanding business needs and leveraging data to inform actionable strategies.
- Superior written and verbal communication skills, with experience engaging executive stakeholders and translating complex information into compelling insights for diverse audiences.
- Adept at quickly mastering new technologies and staying current with industry trends in retail media, eCommerce, or advertising technology.
- Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
- Collaborative, adaptable, and emotionally intelligent, with experience working cross-functionally and with clients to achieve shared goals.
- Mentoring and coaching experience, with a demonstrated ability to inspire and develop peers and teams.
- Experience in media management or ad operations at an agency would be highly valued.
LI#AG1
Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.