Operations and Customer Experience Associate / 運用型広告・DSP運用アソシエイト



Customer Service, Operations
Tokyo, Japan
Posted on Wednesday, April 12, 2023
Perpetua provides growth optimization and reporting technology for the world’s smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically. Perpetua’s intelligent reporting tools will also surface the most important metrics you need in order to easily quantify and examine the investment of your advertising dollars into your business. Integrations with Amazon, Instacart, Walmart and more ensure brands achieve full-funnel engagement and maximum visibility.
We are currently hiring an Operations and Customer Experience Associate in our Tokyo office to support our Amazon DSP services team and its growing customer base by ensuring our customers’ campaigns are set up for success and that they love Perpetua.
While we are a product company, we have created an in house managed service to support our customer base on the Amazon DSP. This is one of the fastest growing teams in our company and as a member of this team you will very quickly be a formative member of what's quickly becoming the world's largest DSP managed service.
現在、Amazon DSPのビジネスがスケールしています。運用者として顧客をサポートし、お客様のキャンペーンが成功するように運用するオペレーション / カスタマーエクスペリエンスを募集しています。
当社はツールプロバイダーですが、Amazon DSPのサービスを展開・サポートするために、自社でマネージドサービスを構築しています。世界最大級のAmazon DSPマネージドサービス提供メンバーになりませんか。

What You'll Do / 業務内容:

  • Analyze campaign performance, comparing current campaign execution strategies with new ideas to test and iterate to find incremental improvements
  • Clearly understand and translate the needs of an advertiser into a strategic plan created for their performance goals
  • Pull reports, prepare meaningful insights and recommendations and communicate these effectively via email, calls or presentations.
  • Continuously support the development and improvement of operational processes to drive efficiency
  • Own communication with customers: whether that be a zoom call, email, or beautifully crafted deck
  • Make changes to the campaign structure on existing accounts. Most of this work is data entry but will require a high attention to detail as minor mistakes can have significant implications on campaign performance.
  • Become a thought leader and trusted expert on the Amazon DSP.
  • 業務内容:
  • キャンペーンのパフォーマンスを分析し、現在のキャンペーン運用と新しい施策を提案してPDCAをまわし改善方法を見つける。
  • 広告主のニーズを明確に理解し、広告主の目標に合わせた戦略的プランに変換する。
  • レポートを作成し、有意義な洞察と分析を行い、顧客に的確な情報と次なる打ち手を提示する。
  • 業務プロセスの開発・改善を継続的に行い、効率化を推進する。
  • お客様との良好なコミュニケーションを継続的に行う。
  • 業務に細心の注意を払う。この仕事のほとんどは入力作業ですが、小さなミスがキャンペーンのパフォーマンスに大きな影響を与える可能性があるため、細部にまで気を配る必要があります。
  • Amazon DSPのオピニオンリーダーとして、信頼されるエキスパートになる。

Who You Are / 求める人物像:

  • You have experience working in customer support or customer success, SaaS experience is a big asset!
  • Experience in managing operational advertising in an advertising agency.
  • Native level of Japanese language proficiency
  • You have a strong acumen for understanding new processes, information, and data and use this to help assist the team and improve existing processes.
  • You are customer focused, you take every interaction as an opportunity to create a touchpoint and to win them as a champion
  • You are an expert verbal and written communicator
  • You have the ability to approach problems with empathy and calmness
  • You naturally know how to allocate your time to the tasks that would provide the most value to our customers
  • You spot opportunities to take redundant tasks and evolve them into structured processes
  • 求める人物像
  • カスタマーサポートやカスタマーサクセスの経験がある方
  • 広告代理店での運用型広告の運用経験がある方
  • 新しいプロセス、情報、データを理解し、チームの支援や既存のプロセスの改善に役立てることができる方。
  • ネイティブレベルの日本語
  • 顧客重視の姿勢で、あらゆるやり取りを顧客とのタッチポイントを作る機会として捉え、顧客獲得に貢献する。
  • 言葉や文章でのコミュニケーションに長けている方
  • 共感と冷静さをもって問題に臨むことができる方
  • お客様にとって最も価値のある仕事に、自分の時間をどのように配分するかを理解している方
  • 冗長なタスクを構造化されたプロセスへと進化させる機会を発見する。
Working at Perpetua Japan 🇯🇵
🌎 Perpetua is operating in an incredible market with nearly unlimited growth potential. Our team in Toronto has grown to over 250 in the last two years. We have global offices in London, Berlin, São Paulo, Tokyo and Shanghai.
💜 Full benefits and health insurance coverage from day one
🧠 Learning and Development policy
🌴 Flexible vacation policy
🏢 A very well-located office in the heart of Tokyo
👋 Here at Perpetua one of our values is “have presence”, we encourage team members to work in person 1-2 times per week
🥤 Unlimited beverages in the office
🌿 Learn more about us here: Life at Perpetua
The Interview Process:
Every role starts the same, an introductory call with someone from Perpetua. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Accommodation at Perpetua
At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.
Please note, Perpetua does not accept unsolicited resumes.