Customer Success Specialist



Customer Service, Sales & Business Development
Toronto, ON, Canada · Remote
Posted on Tuesday, August 18, 2020

At Phaze, we're enabling stored value to be used for payments and transactions. Phaze aims to disrupt fiat transfers to consumers.

The world needs something in between closed economies and real world spending.

Hence the name Phaze, pronounced Phase which means "a distinct period or stage in a series of events or a process of change or development.”

Phaze is a payments infrastructure provider connecting enterprise platforms with retailers and brands worldwide. It has an established network of relationships with gift card aggregators, payments processors, loyalty program managers and platforms who store end-user value.

Though Phaze’s white-label APIs, customers are able to instantly buy digital gift cards, make credit card payments and pay mobile phone bills using their stored value with apps and platforms. Our APIs connect to 2,300+ brands and 500+ mobile operations in over 150 countries. We focus on liquidity, payment processing and order fulfillment so that our partners can focus on what they do best.

We’re seeking a self-motivated Full Stack Engineer to join our growing team. In joining the team, you would be working closely with senior leadership and our partners to help build features and integrations relevant to our customers.


As a Customer Success Specialist, you will be involved with all aspects of customer success, including: customer support, platform onboarding and training, and customer meetings to develop digital content strategies.

What’s exciting about this role is that you will have the opportunity to lead projects that enhance our customers experience, while helping us scale as we continue to grow. A few near term projects include: refining our customer support and knowledge base, refining the onboarding playbook, and building value-driven reports that help customers demonstrate value internally.

As you grow into the role, there will be ample opportunity to get involved in cross-functional initiatives that will impact customer success, marketing, sales and product.


The Customer Success Specialist is someone who is technically savvy, a self-starter, naturally curious, and sees every problem as an opportunity to learn. We take pride in going the extra mile, so we want someone who also believes in going above and beyond for customers, partners and colleagues.

You should be interested in learning the ins and outs of software products in order to get the most out of them. Bonus if you have experience working in a mobile environment.

Since the role involves working on projects with customers, app partners and internal stakeholders, strong communication skills as well as being highly organized and detail oriented is very important.


  • 2+ years experience working in a customer facing role, ideally in customer support, account management and/or project management

  • Experience working for a tech startup or digital agency

  • A solutions oriented approach to problem solving

  • Highly organized and detail oriented

  • Exceptional communication skills (email, video calls and Slack)

  • A natural self-starter attitude

  • Knowledge of how to use (and/or) setup a support platform, ideally Zendesk (bonus)

Preferred Qualifications:

  • Able to show previous products and specific contributions to them.

  • Expertise working at a high-profile company (Google, Facebook, TWG, etc)

  • Expertise working in the payments space

Phaze provides a full range of benefits for our global employees and their eligible family members. This position is eligible for further pay increases and bonuses at the company's discretion. Eligible employees may also receive signing bonuses and Phaze Restricted Stock Units. Phaze benefits may include:

Health Care
Paid Time Off
Stock Options
Free Working Late Dinners

Phaze is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation