Scaling Precision Medicine with PhenoTips

At PhenoTips, we are transforming genetic medicine by helping healthcare providers seamlessly integrate genomic insights into patient care. Backed by top Canadian investors, leading healthcare institutions, and researchers, our platform powers precision medicine for health systems, clinics, and research organizations worldwide.

We are looking for a Genetic Workflow Consultant who combines expertise in genetics with a passion for delivering outstanding client experiences. In this role, you'll be the bridge between our product and the people it serves, guiding customers through clinical discovery, solution design, onboarding, implementation, and optimization of our genetic workflow software.

This isn’t just a consulting role, it’s a mission-critical position at the intersection of genetics, software, and patient-centered innovation.

One Year From Now, Here’s How You’ll Be Seen:

✅ Your Team Sees You As – A clinical and workflow advisor who blends genetics expertise with software consulting, enabling customer success and adoption across the platform lifecycle.

✅ Customers See You As – A trusted consultant who understands their clinical needs and helps them solve real-world problems with PhenoTips. You add value at every stage of their decision-making and growth journey.

✅ The Company Sees You As – A key contributor to growth. You accelerate solution design, drive product adoption, and enable the success of high-impact clients.

✅ The Industry Sees You As – A knowledgeable, proactive representative of genomic software innovation. You speak the language of clinical stakeholders and represent PhenoTips with credibility.

How You’ll Make This Happen

🚀 Own the Customer Journey

• Partner with Account Executives and Technical Solution Engineers during qualified sales opportunities as a subject matter expert in genetics and clinical workflows.
• Lead and support discovery sessions to map clinical and lab workflows and uncover needs.
• Deliver clinical software demonstrations tailored to clinicians, genetic counselors, and lab teams.
• Translate clinical challenges into clear solution designs and guide alignment across stakeholder groups.
• Articulate PhenoTips value by connecting enhanced clinical outcomes with achievement of strategic institutional goals.

📈 Strategic Client Enablement & Expansion

• Collaborate with Customer Success and Product teams to identify new use cases or optimization opportunities
• Support expansion by surfacing workflow needs and providing consultative input
• Contribute to retention strategies through post-go-live assessments and value tracking.

🧠 Deliver Consultative Expertise in Genetics & Workflow

• Bring clinical and domain expertise to every interaction, advising clients on optimal use of PhenoTips in their workflows.
• Support configuration, testing, and rollout of new workflows or features.
• Act as the go-to expert on pedigree drawing, phenotyping, interoperability, and clinical documentation processes.

📊 Support Pre-Sales and Proposal Activities

• Collaborate with the Revenue team on RFIs/RFPs, SOWs, and clinical content for proposals.
• Provide insights into clinical requirements, interoperability, and outcomes.
• Work closely with Marketing to support go-to-market campaigns, webinars, and event engagements that generate leads.
• Offer feedback on pre-sales processes to improve clarity and alignment.

📚 Communicate Value & Educate the Market

• Develop client-facing education materials, training guides, and onboarding documentation.
• Deliver follow-up sessions post-demo or post-go-live to ensure understanding and long-term adoption.
• Represent customer needs in internal roadmap planning discussions.

What You Bring

✔️ 3+ years of experience in genetic counseling, medical genetics, or related clinical domains (rare disease, oncology, etc.).

✔️ 2+ years of experience supporting health technology implementation, clinical software adoption, or consultative solution design.

✔️ Strong understanding of clinical workflows and tools like pedigree drawing software, phenotyping systems, EPIC, Cerner, etc.

✔️ Experience navigating extended healthcare sales cycles and influencing decision-makers across disciplines.

✔️ Fluency with CRM tools such as HubSpot or Salesforce.

✔️ Outstanding communication and presentation skills; able to simplify complex information for diverse stakeholders.

✔️ Experience collaborating with sales, product, or customer success teams in a support or advisory role.

✔️ Highly organized, self-directed, and comfortable managing multiple priorities and stakeholders.

Bonus Points

🎯 Bachelor’s or Master’s degree in Genetics, Genetic Counseling, or a related field.

🎯Experience supporting the adoption of clinical software tools, either in a consulting, product, or implementation role.

🎯 Experience using or supporting PhenoTips in a clinical or research setting.

🎯 Entrepreneurial spirit and ability to thrive in fast-paced, evolving environments.

🎯 Skilled at navigating RFPs, procurement processes, and technical sales engagements.

Why Join PhenoTips?

✅ Mission-driven work—help reshape the future of personalized medicine.

✅ Remote-first culture with flexible hours and autonomy.

✅Competitive salary (range of $80k to $90k) + performance-based equity (Employee Stock Option Plan).

✅ A collaborative, fast-paced team backed by world-class partners and investors.

🚀 Ready to build the future of genomic medicine with us? Apply today.

Application Requirements:

If you are interested in joining us at PhenoTips, please do apply and ensure that with your application you provide a Cover Letter and Resume. For your cover letter please outline why you are interested in PhenoTips, why you are interested in this role and why you believe you would be a good fit.

Please Note:

• Successful candidates will require a background check as well as 2 references after a conditional offer is made.
• Only applicants that are selected to move forward through the recruitment process will be contacted.

Location: This is a full-time, permanent position available to Canadian residents. You must be authorized to work in Canada and please note that visa sponsorship is unavailable.

Deadline: 29 August 2025; 11:59pm EST

We look forward to hearing from you!

We are committed to building and fostering an environment where our employees feel included, valued, and heard. PhenoTips maintains equality in the workplace by ensuring that no employee or applicant is denied employment opportunities for reasons unrelated to ability. PhenoTips is strongly committed to diversity within its community and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our organization.