We’re looking for a Social Media Manager who can turn ideas into scroll-stopping stories. You’ll own our organic presence, bringing Phoenix’s voice to life across platforms, communities, and moments that matter.

This role is a mix of strategy and storytelling — building our brand presence, engaging our audience, and driving measurable impact through creativity and consistency.

What You’ll Be Doing

• Lead the strategy, execution, and performance of Phoenix’s social media channels (LinkedIn, Instagram, TikTok, X, and beyond).

• Create content that connects — from brand campaigns and culture moments to thought leadership and product launches.

• Partner with creative, growth, and comms teams to develop cohesive narratives across channels.

• Build and manage a social content calendar that balances storytelling, education, and engagement.

• Analyze performance metrics and audience insights to continuously improve content and platform strategy.

• Stay ahead of social trends, new tools, and platform updates to keep Phoenix’s presence sharp and relevant.

• Engage with our community authentically — responding to conversations, amplifying voices, and representing the Phoenix brand in every interaction.

• Collaborate with internal teams (Talent, Product, and Leadership) to spotlight initiatives, people, and culture moments that make Phoenix unique.

• Identify opportunities for growth partnerships, influencer collaborations, and creative campaigns that extend our reach.
  

Who You Are

• 3–5 years of experience managing social media for a fast-moving brand (bonus if it’s in tech, health, or DTC).

• A strong sense of brand voice and storytelling — you know how to make content resonate and perform.

• Experience creating or directing multimedia content (photo, video, design).

• Data-driven creativity — you understand what works, why, and how to evolve it.
  

• A trend-spotter who’s comfortable experimenting, iterating, and testing new formats.

• Highly collaborative, with a knack for working cross-functionally to bring ideas to life.

• A natural communicator who thrives at the intersection of culture, creativity, and strategy.

• You’re passionate about improving the Canadian healthcare experience and have a personal connection to the space

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.