Manager, Business Operations



Toronto, ON, Canada
Posted on Saturday, July 22, 2023
We are currently able to hire full time in the following Canada locations: Ontario, British Columbia, Nova Scotia. If you are located outside of these provinces, you can still be considered as an applicant but the position will be on a contract basis.
About Plooto
82% of small businesses fail due to poor management of cash flow. Our vision is to enable the advancement of Small and Medium-sized Businesses (SMBs) by developing the tools & insights they need to maximize their cash flow. Over 9,000 businesses and their finance teams trust Plooto to automate their financial processes so they can focus on reaching their true potential.
About the Role
As a Business Operations Manager, you will support the day-to-day functioning of the Plooto organization, from supporting the execution of our strategic plan to finding ways to improve the efficiency of our people and processes. We are a high-performing organization, and we encourage a Championship Mindset. We leave our egos at the door and understand a diversity of perspectives is the best way to solve problems and deliver value. This is a chance to join the Plooto team and build out your purpose, work, and influence.
With a deep understanding of Business Operations, you will be involved in many different areas of the organization,

What You'll Do

  • Lead the development of Plooto’s next iteration of its target operating model (TOM) to support organizational scaling.
  • Serve as an advisor to internal teams with no operations owner to help them fill project management gaps.
  • Govern the preparation and execution of Plooto's various management reporting systems, including (i) the various business review meetings (weekly, monthly, and quarterly), (ii) Operating Metrics (OMs), and (iii) Objectives and Key Results (OKRs).
  • Project manage the rollout of OMs to help identify operational bottlenecks, areas for improvement, and cost-saving opportunities, involving the different stakeholders (Team Leads, Finance and Business intelligence & Analytics teams).
  • Ensure the organization accurately tracks OKRs and their associated trends to develop Exposes which, in turn, generate growth ideas and improve operational efficiencies.
  • Partner with internal teams to successfully complete cross-functional objectives sponsored by the senior management team.
  • Gradually build a team of project managers, each of whom would own a portfolio of projects planned for 2024 onwards.

Your Background

  • A proven experience in business operations, process improvement, or a related role.
  • Strong analytical and problem-solving skills, with the ability to collect and interpret complex data to drive operational improvements.
  • Excellent organizational and project management abilities, able to handle multiple tasks and prioritize effectively.
  • A broad general understanding of many key business functions (ex., finance, marketing, product, engineering, supply chain, human resources, etc.) - and how Business Operations can support them.
  • Proficient in using data analysis, project management, and productivity tools.
  • Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Familiarity with process improvement methodologies such as Six Sigma, Lean, or Agile.
Why Become a Plootonian?
If you are looking to make a professional impact, look no further. Plooto is currently in hyper-growth mode, looking to 10x our customer base. Plooto is dramatically changing the payments space in North America. We have delivered an unrivalled product experience to fulfill a growing need in the SMB space. The biggest reason why SMBs close their doors is due to poor management of finances and cash flow. Plooto solves that problem! We have an extremely strong product-market fit with a massive opportunity ahead of us. We are backed by an experienced and diverse group of FinTech veterans. You will have the opportunity to make history and change the course of this sector for many years to come. Join Plooto and be a part of making history.