Job Description

The Opportunity

Guidewire’s Cloud Engineering Team, part of Guidewire Global Support (GGS), ensures the stability and performance of customer environments on the Guidewire Cloud Platform. The team plays a key role in maintaining highly available, resilient systems while continuously driving automation to improve efficiency and reliability.

You play a key role in operating Guidewire’s cloud platform for InsuranceSuite and InsuranceNow products, developing tools to optimize system availability and performance for multi-tenant SaaS environments.

What you get to do

• Operate as a start-up within a highly influential InsurTech company

• Participate in periodic infrastructure maintenance, deployment, upgrade, and migration activities to ensure high availability and compliance.

• Identify and automate infrastructure maintenance activities, maintaining and improving automation infrastructure to drive efficiency and reliability.

• Monitor alerts from infrastructure and application observability systems, responding swiftly to issues that could cause service disruption, and leverage learnings to develop proactive measures.

• Provide infrastructure and operational support for Guidewire’s flagship, highly integrated Java-based InsuranceSuite and InsuranceNow SaaS applications.

• Participate in emergency response rotations to ensure service availability

• Develop and deploy tooling to support service operations of critical worldwide systems.

• Create system documentation and training materials to empower and educate our own and other Cloud Engineering teams.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Required Skills

• Bachelor’s Degree in Computer Science or related field with 4+ years of experience

• Cloud computing experience - AWS preferred.

• Experience in building, deploying, and managing scalable infrastructure on Kubernetes and AWS using Terraform and cloud-native tools.

• Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.

• Familiarity with the Agile software development lifecycle

• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment

• Experience working with observability tools such as DataDog (Logging and APM).

• Good understanding of DevOps tools, CI/CD, and hands-on experience with git, Bitbucket and TeamCity

• Solid understanding of concepts surrounding containerized networking and all things IP

• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS

• Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, and application architecture.

• Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.

• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

What You’ll bring

• A no-fear approach to ambiguity and a startup-like culture

• You enjoy teaching and being a mentor to others

• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving

• Strongly analytical mind with a penchant for process development and enhancement

• Display a strong work ethic and do whatever it takes to get the job done

• A highly positive can-do attitude with a knack for being a team player

• Excellent communication skills and ability to explain complex technical concepts to a varied audience

• Demonstrate strong follow-through and consistently keep commitments to customers and employees

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