Job Description

Responsibilities:

• Serve as an expert resource for customers and partners on deployment planning, dry runs, and Go-Live activities, providing guidance on templates, resource needs, and best practices.

• Collaborate with Implementation Teams (Guidewire Delivery Services, SI Partners, and customer teams) to develop, refine, and execute Deployment Plans through multiple dry runs.

• Coordinate knowledge transfer to Guidewire Global Support and DBA teams for production execution.

• Confirm resourcing (Guidewire and non-Guidewire) and finalize Deployment Plans with stakeholders.

• Work with customers to establish Go-Live communication plans and partner with TAMs and Implementation Teams to ensure smooth execution.

• Act as an internal subject-matter expert on cutover and deployment processes.

• Continuously improve deployment practices by capturing and analyzing process data.

Qualifications & Skills

• Technical expertise: Strong knowledge of cloud migration processes and customer readiness for Go-Live; experience with SaaS vs. on-premise deployments; familiarity with customer/support systems such as Salesforce, Jira, Google Workspace, and Confluence. Fundamental AWS and DevOps knowledge is a plus.

• Communication: Proven ability to clearly educate and set expectations with customers on Deployment Plans, Dry Runs, and resourcing; strong stakeholder communication skills across technical and executive levels.

• Collaboration & leadership: Effective at building relationships with customers, partners, and internal teams; able to influence and guide both operational and executive stakeholders.

• Detail orientation: Skilled at managing complex Deployment Plans, Dry Runs, and production operations in time-sensitive environments.

• Continuous improvement: Identifies trends and drives improvements in deployment processes using Agile methodologies and problem-solving skills.

• Knowledge sharing: Demonstrated ability to educate and upskill both customer groups and internal Guidewire teams on deployment-related issues.

• Adaptability: Comfortable in a dynamic role that evolves with solution offerings; able to quickly triage issues and prioritize tasks.
  

Preferred Experience

• 2+ years of applied project experience with Guidewire Core applications (PolicyCenter, ClaimCenter, BillingCenter, Digital, Data Management).

• Program Management experience within IT or consulting (Guidewire projects preferred).

• Customer Success Management or leadership experience in Customer Support organizations focused on production operations.

• Applied Project Management experience with Agile methodologies.

• Experience working in cloud-based enterprise applications or SaaS environments.
  

Other Requirements

• Bachelor’s degree (B.S./B.A.) or equivalent.

• Authorized to work in the U.S. or Canada.

• Primarily a remote role; up to 10% on-site work at Guidewire locations may be required as conditions evolve. Occasional travel outside the region (1–2 times per year) may be necessary for corporate or organizational events.

• Flexibility to adjust working hours based on customer location; availability to support up to one weekend per month for Production Go-Lives.