Job Description

Key Responsibilities

Cloud Program Leadership

• Lead the planning and execution of cloud transformation programs across assigned customer accounts

• Coordinate key activities like performance testing, cutovers, and handovers to customer success

• Monitor progress, identify risks, and work with delivery teams to keep programs on track

• Ensure customer programs align with business objectives and success criteria

Customer Relationship and Advocacy

• Act as a trusted delivery partner to customer stakeholders and SI (System Integrator) partners

• Provide strategic input on how customers can best use Guidewire products and services

• Advocate for customer needs within Guidewire—collaborating with Product, Cloud Ops, and Support

• Support governance activities like steering committees and executive reviews

Sales and Pre-Sales Support

• Support sales teams by contributing to cloud transformation proposals and services estimates

• Participate in early conversations with customers to shape engagement plans

• Own small to mid-size opportunity proposals and help develop Statements of Work (SOWs)

Program Financial Management

• Track budgets and forecast delivery costs for your programs

• Contribute to overall account profitability by managing margin, staffing, and scope alignment

• Ensure a smooth transition from implementation to BAU support and customer success

KPIs & Success Metrics

• Program Success Rate – % of cloud implementations delivered on time, on scope, and within budget

• Customer Engagement Quality – CSAT scores and stakeholder feedback from assigned accounts

• Delivery Efficiency – Accuracy of delivery forecasting, staffing plans, and margin impact

• Establishing and achieving Account specific Services Revenue, Profitability and Sales targets

Key Skills & Experience

• Experience in enterprise software delivery, consulting, or transformation

• Experience in a customer-facing leadership role

• Hands-on experience with large-scale software or cloud implementations

• Strong communication and relationship-building skills with customer stakeholders

• Familiarity with budgeting, forecasting, and tracking financials at the program level

• Experience coordinating across delivery teams, partners, and customer teams

• High-level understanding of cloud platforms and SaaS delivery models

• Ability to manage and mitigate delivery risks in complex environments

• Proficiency with tools like Jira, Confluence, Power BI, or similar platforms

• Comfortable leading both internal and external stakeholder conversations

• Strong sales acumen, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement

Preferred Skills & Experience

• Working knowledge of Guidewire Cloud Platform (GWCP) and associated services

• Understanding of P&C insurance industry processes and workflows

• AWS or cloud platform certifications

• PgMP, PMP, or SAFe certifications

• Previous experience working with System Integrator (SI) partners

• Familiarity with regulated industries (e.g., insurance, healthcare, banking)

• Prior experience in customer success, engagement management, or program delivery

• Exposure to commercials—proposals, SOWs, or pricing

• Experience in managing global or multi-region customer programs

• Comfortable working in fast-paced, matrixed environments with shifting priorities

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